Afternoon Tea at The Milestone Hotel in City of London, Westminster

This Afternoon Tea had an incredible variety of sandwiches and pastries. They have an extensive selection of loose-leaf teas, which originate from Sri Lanka! 🫖 I absolutely loved the Mrs T's chicken mayonnaise finger sandwich & the Roasted Field Mushroom was so delicious too! The Signature Cheesecake tasted so dreamy! 📚The tea room has a cosy atmosphere with traditional & stunning interiors. Vegetarian, Vegan, Halal and Gluten-Free options are also available! ✨ Would highly recommend this Afternoon Tea for a special occasion!

The best afternoon tea you will ever have! The sandwiches, cakes and teas were superb! People who work there are absolutely wonderful! The best quality of service! Thank you. 💝

I have been few times now for Afternoon Tea, and really enjoyed every time, food is absolutely delicious and staff are so welcoming.

My husband and I tried afternoon tea at three different places while in London and the Milestone Hotel was, hands down, our absolute favorite. Our first impression of the hotel was that it was very clean and very beautiful. The doorman was extremely polite and even helped open the door to our taxi when we pulled up which was a wonderful welcome I wasn't expecting upon arrival when the staff didn't even know we were there to visit the establishment yet. The service continued from there with the doors being opened for us and a very pleasant greeting by the host who immediately led us to a quaint little table in the corner that we absolutely loved as it gave us the perfect vantage to see the room and really admire the decor. Our server was very prompt in making sure our order was taken and asked us if we had a preferred order for certain items to be served. Because of this, everything came out exactly when we wanted it which made for a perfect flow of one item to the next. The sandwiches were a really nice variety, as were the desserts. I'm usually a very picky eater, but I enjoyed almost everything that was brought out, especially the cheesecake which I find myself thinking about often and wishing I could have it again, it was that good! (Honestly, everything was so good, we actually DID have it again by booking to return another day of our trip and we enjoyed the second time just as much as the first!) The selection of tea was fantastic and the scones were absolutely delicious. During the tea service, we found the attentiveness of the staff to be the perfect combination of available but not constantly at our tableside. We appreciated this because it meant that we were never without what we needed but we always had the peace to enjoy our conversation without constant interruption which made for a very relaxing and enjoyable afternoon. Truth be told, afternoon tea at the Milestone Hotel turned out to be one of the highlights of our trip and, for this reason, we absolutely intend to book for tea here again when next we find ourselves in London.

Very nice high tea at a London Kensington hotel. Thanks

Had a first class afternoon tea in the Park Lounge over the holidays. On a blustery day the lounge was cozy and elegant. The food was delicious and plentiful. Service was exceptional. Highly recommend.

we were at the milestone for afternoon tea with champagne. it was a lovely quiet room. the sandwiches and pastries were tasty but nothing special. the best part of the tea offerings were the scones. as for the service, no one offered additional sandwiches or noticed we were out of tea. chosen for its location near the royal albert, i’d look for an alternative next time.

It's been an amazing experience between kindness and elegance. A special thanks to Angelo, who looked after us in an exquisite manner.

Il vero tea inglese, in un ambiente chic e rilassante. Personale super gentile. Una vera coccola, cui non si può rinunciare se si tratta di un viaggio speciale!!

Our little princes and princess wore their royal best and we were treated to a wonderful experience in a fantastic atmosphere! Thanks Milestone!

Joe McGinn head concierge was brilliant and also Marcelo from the bar served best cocktails in the city.

Afternoon tea at the Milestone was such a delight! The staff made me feel like royalty and were very knowledgeable about the Kensington area and history of the hotel. The food was lovely and the Inverse tea was perfect. I was even served complimentary champagne! The experience was wonderful, but it was rather expensive. So if you’re looking for a fancy afternoon tea and willing to splurge a little, I would highly recommend The Milestone Hotel!

The afternoon tea here is really good. The person who served us was really helpful. We be of the best afternoon tea I have had

One of the best boutique hotel very good service friendly staff rooms suits r amazing

Wonderful moment here for a classic afternoon tea time. Lovely staff, as well.

مره حلو وباااارد والتعامل خيالي والسويت حقهم لذيذ بس زعلت طلبنا afternoon tea وماجابوه لنا بقاعده🥹 وترا لازم حجز قبل تروحون

Took my wife to afternoon te because of the trip advisor rating. The tea / food was good but the service was way less than what you would expect. Reception and initial introduction was good but all downhill from there service wise.

I am very late in writing this review but I will write it anyway. Me and a couple of friends visited The Milestone in December 2022 as a pre-Christmas treat. We were greeted by Yulia. She wasn't really happy to see us there and we know why. She is not used to people that do not look like her. Orders were taken and she brings us sandwiches that were dry and probably left hanging around. The tea was ok but I've been to other places with better service where they treat people as equals. The other people serving went out of their way to make us feel comfortable but if it wasn't for Yulia, we would have felt better about the experience. I'm sorry, but never again. I'm paying the same monet as everyone else and we deserve to be treated the same. The host is a poor one. This is London and you're going to meet people from all nationalities and walks of life, so why the attitude. It was so pointless.

We had a lovely afternoon tea at the Milestone, with a special Princess tea for our six year old. The eyes she made when her cake tray arrived at the table! Tea was great, we had beautiful champagne and the little one was offered delicious hot chocolate. All the cakes were lovely. If anything, I would have wished that we didn't have to wait so long for the hot scones - it would have been better to start with these delicacies, not eat them after all the cakes. And the sandwiches looked beautiful but would have benefited from better seasoning (especially the spectacular looking chicken sandwich was bland). Lovely staff and a friendly atmosphere - not at all snobbish, and nobody seemed to care very much about the dress code. The hotel itself looked so beautiful, we will stay here next time we're in London!

Likes Dining at 5 star with an absolute nice atmosphere Doorman was very friendly and ask about our day. Dislikes For £75, High tea food wasnt amazing. Scones was soft but not buttery nor sweet. Service midway was nonexistent. Maybe it would be better to have at least one staff around at all times. Not something I would have expect from a 5 star hotel

Une expérience unique et incroyable. Une qualité de service et de mets au maximum du savoir-faire. Un cadre superbe. L’élégance britannique à son apogée. Nous nous sommes régalés et y reviendrons. Un conseil: l’afternoon tea au Milestone hôtel est un vrai repas! Donc venez léger ! Magnifique…

The Milestone Hotel is a luxurious five-star hotel located in the heart of Kensington, and their Afternoon Tea is a must-try for anyone looking for a quintessentially British experience. The hotel's elegant and sophisticated atmosphere, combined with its impeccable service, made for an unforgettable experience. As I was seated at my table, I was presented with an extensive tea menu, featuring a wide selection of teas from around the world. I decided to go for the traditional English Breakfast tea to accompany my food. The food arrived shortly after presented beautifully on a tiered stand. The bottom tier featured a variety of sandwiches, including cucumber & cream cheese, smoked salmon & dill, egg mayonnaise & cress and their signature (my fav) chicken mayonnaise and toasted almonds. Each sandwich was freshly made and tasted delicious. On the top tier was an array of sweet treats, including a selection of cakes and pastries. My favourites were the hazelnut creme choux pastry and the toffee apple tart, both of which were beautifully presented and tasted amazing. Finally, I was presented with warm, freshly baked scones, served with clotted cream and homemade strawberry jam. The scones were perfectly baked, with a crispy exterior and a soft and fluffy interior. Throughout my meal, the service was exceptional. The staff were attentive, polite and knowledgeable, and made me feel very welcome. Overall, the Afternoon Tea at Milestone Hotel was a truly wonderful experience. The food was delicious, the tea was perfect, and the service was outstanding. I highly recommend it to anyone looking for a Halal British Afternoon Tea experience. Big thank you to Dorina for her excellent service throughout our experience.

Came here for the first time to celebrate my wife's birthday with our 11-month-old and it was a wonderful experience. The afternoon tea room was nicely decorated, like an old library and it was well looked after, nice and clean. The wait staff were kind and patient and looked after us throughout. They answered any of our questions regarding the teas and the menu (we had the Vegan one) and they even answered historical questions about the hotel itself! The food came out promptly and so did each refill of sandwiches and tea. The food itself (vegan menu) was delicious. 5 different types of sandwiches which I wouldn't have ever thought of (except vegan cheddar and tomato which is pretty normal) and the cakes were amazing too, I think 5 different types. The only issue is that they waited for after the cakes and sandwiches to bring out the scones which are my favourite, but by the time they came out, we were pretty full and couldn't have any! They had a high chair for the baby and she just had little bits of our sandwiches and she enjoyed herself. They have colouring books and crayons which she's too young for, but a nice touch. They don't have baby-changing facilities which is weird, but they put me up in a large bathroom in the spa where I made do. After our meal was done, we asked if we can walk around the hotel just to sightsee, and they got the hotel manager to give us a tour of the master suite and the spa which was a nice touch. Would definitely recommend it and come again.

친절하고 분위기 좋은 곳에서 진정한 애프터눈티를 맛볼 수 있어 좋았다

This is definitely an excellent afternoon tea experience, the cakes were very tasty and scones were super delicious. The tea room is so very quaint and perfect setting for afternoon tea. The customer service was also superb.

Afternoon tea at The Milestone Hotel was exactly what we wanted and was a great experience. On our trip to London we wanted a cozy spot for tea versus a large room full of tables. The Milestone has about 8-10 settings in a historic building where service was top notch and food was terrific. There was a good selection of tea and very helpful staff provided a great experience.

A very cozy place. Service of the staff was amazing. Tea, pastries and scones tasted delicious. Appreciated that the hotel accepted single bookings for one person since I was alone on a business trip. Will definitely come back here.

Loved the afternoon with my daughter and her grandmother. The service and staff were friendly and thoughtful. The food was perfect in all ways, presentation, taste, quality and quantity. A great afternoon in Kensington

Booked the Conservatory for a bridal shower and had afternoon tea. The Food and beverages manager - Leo was very accomodating to the requests made and very helpful during the booking process. The Afternoon tea was very scrumptious, tasty and very filling. The room had a airy modern feel to it which fit the mood and was perfect for 13 of us and a baby. The staff were all very helpful and attentive to our needs - including giving us space to change before the event and also allowing us to stay slightly longer. It was a brilliant experience and great service all round!

Best Martini ever. Great customer service especially from Angelo the manager, definitely recommended for cocktails, or even a good afternoon tea a few steps away from Hyde park.

The setting is majestic. Service is as expected at a 5-star hotel. All the food was fresh, light and delicious.

Amazing food, great service. Would visit again!

Sandwiches were ok, not amazing. The scone was delicious. Service is good. It's a quiet/cozy atmosphere, really lovely for a nice afternoon tea. For the actual afternoon tea food, a few other places were better such as the May Fair Hotel (sandwiches and sweets were far better) and Dorchester.

Afternoon tea or dining here. You will not find anywhere that will welcome you as warmly or cater to your every need. Thomas, the manager, provides exceptional service and has always looked after us with a level of care and detail that is second to none. The setting is simply divine and it really is a hidden gem for a million reasons. Just go! You won’t regret it!

It was a very nice experience. Great scones and tea, and a calm atmosphere. The staff was also very friendly towards a toddler in our party. And despite it being a classy establishment we were allowed to take a well designed little doggybag of the pastries we didn't eat.

My fiancé and I booked a champagne afternoon tea service for four at the Milestone Hotel. This was to celebrate his parents golden wedding anniversary, a special occasion. A couple of weeks later I called to check I had booked three gluten free tea services and a regular. I was glad I called, because as it turned out... there was no trace of a reservation ever having been made for us. I made a new one and asked for confirmation to sent to my email box. The confirmation arrived and I thought that would be the end of it. a week later I received a phone call from a female staff at the hotel, confirming my booking. Then yet another confirmation arriving with a different time than it was initially made for. A few days later yet another confirmation arrived with the initial time, by now we were kind of confused. On the day, we arrived and immediately I could sense at the reception, that the warm welcoming greeting had changed, you see, before the pandemic, I would visit the Milestone regularly for afternoon tea and dinner. The staff seem different. We weren’t introduced to our waiter/ waiter as used to be the case, as we were shown to our table, we quickly became aware the fireplace wasn’t on, on what was a bitterly cold and windy day. At the same time we were told/ reminded we had to finish by and be gone, by quarter to five, having arrived at three, which we already knew as explained to us during the initial phone conversation, not a nice thing to do in a five star hotel, as we felt they wanted us out of there quickly. The waitress had a marked accent which made it difficult to understand her keeping in mind she was wearing a mask, after letting her know of it, she then kept looking at me with a strange smirk or contemptuous smile, which made me feel rather uncomfortable. When I asked for the fireplace to be turned on, she simply said “ we can’t, due to a technical problem” and quickly left. My mother in law and I were freezing and the point of having requested the sofas by the fire place was to add to the atmosphere of the place and the occasion. 30 minutes into the tea service, my phone rung and I was surprised as I made sure none was to bother me that afternoon, it turned out to be the receptionist questioning where I was! I then said we were half way through the service, he then seemed shocked and asked “ are you half way to the hotel? You are expected for a champagne tea service!” I said, Yes, we are half way through the tea service. he didn’t seem to know what I was talking about, I then said...” If you like turn around come into the room and you’ll see us seating by the fire place... I even humorously said “ I am the good looking brunette” to what he replied... and not in a nice way “ sorry Madan it must be a mistake” and hung up on me. Then, As we were paying and stood to put on our coats, the staff started to clean our table, which is never pleasant and rude... specially in a five star hotel. No, my fiancé and I were not impressed and were left rather flattened, not to mention not keen on visiting any time soon. Perhaps they are having difficulty getting the right staff due to the current situation, but it was definitely a poor shadow of the warm and exclusive service of pre pandemic years.

Lovely afternoon tea. Gorgeous hotel. Staff lovely.

We came in as a group of 6 (family + in-laws) for the afternoon tea. I must admit we started with extremely high expectation that came from a previous attendance in 2019. This time we felt a lot less cared for than in our last visit. It’s probably got to do with the challenges your industry has to train and retain quality staff during the last 18 months. However, it doesn’t change the price we had to pay for this experience. We found the welcoming not quite as warm, the service not quite as attentive and worst of it all, the scones were not warm! We asked for glasses of water but they weren’t brought to us. Overall it was still a positive experience, but I wouldn’t be prepared to pay the same price again for this level of service. The rest of the food was excellent. I would warmly recommend if budget isn’t an issue. For us it means making a sacrifice to get a very special experience and I find this time around it wasn’t worth it.

I went the Milestone for my best friends 40th birthday. It was her first afternoon tea, as well as visit to England. We had the most amazing experience and we were looked after better than anywhere else in London. Especially, the big ginger guy named Grant from Glasgow… he was attentive to every detail, I couldn’t even get up from my chair without Grant exceeding my expectations. Truly world class.

Afternoon tea was absolutely superb. The staff were warm and welcoming and nothing was too much trouble. Would definitely recommend a visit. Thankyou to all the staff for making our Afternoon Tea a special and memorable experience

Das beste Hotel in London. Tolle Lage direkt an den Kensington Gardens. Das Zimmer hat eine sehr hohe qualitative Ausstattung mit einem herrlichem Bett. Das Personal ist äußerst freundlich, höflich, stets hilfsbereit und zuvorkommend. Man fühlt sich extrem wohl.

One of the best Afternoon teas that I have had. The service was brilliant and the food was plenty and tasty.

Unforgettable experience....magical place ... perfect service ... you must go there and experience it yourself!!!

Had the most divine dining experience here recently. The service was impeccable, the food was exceptional, and totally loved the old world atmosphere and very tasteful decor. Would highly recommend if you're looking for a fancy dinner spot for a luxurious treat.

Excellent food with a good range to suit all tastes. Strawberry jam was particularly tasty. Staff very helpful and nothing was too much trouble. The room had a feeling of a conformable country house.

Expensive but a very good afternoon tea with champagne

Delicious afternoon tea. They made separate vegetarian and vegan teas for my mum and I. Wonderful, friendly service and beautiful, cosy surroundings. I like to imagine it's like having tea in the queen's front room 😁.

Was a complete different experience and really enjoyed the time spent here

Always nothing but the best , it's like a home away from home!

First time here for me and friends birthday, was not disappointed. Great service and the sandwiches and cake options were excellent. Great setting with lovely surroundings. I’ve been to a few afternoon teas but this place tops them all. Thoroughly enjoyed everything and will return.

Non mi sarei persa per nulla al mondo il rito del tè pomeridiano a Londra, così la scelta è ricaduta sul Park Lounge del Milestone Hotel dove l'atmosfera british è di quelle che non dimentichi facilmente, l'ambiente è raffinato così come il servizio. Il cameriere che ci ha servito aveva modi particolarmente eleganti e gentili. Abbiamo gustato il nostro tè con pasticcini, sandwich e scones, molto buoni, in tutto relax e senza fretta. Il prezzo è adeguato all'ambiente.

Being local residents, we have visited the Milestone several times over the past 10 years mainly for afternoon tea. It was always a special and pleasant experience, however when we recently returned to the hotel after a four-year absence, the experience didn’t feel quite the same. We booked for afternoon tea in advance and were disappointed to be told when we arrived that a 30-minute wait is necessary for the kitchen to bake scones... My partner only ordered scones and tea, so she had a long wait whilst I ate the sandwiches and some of the cake offerings with my afternoon tea. The sandwiches were fine; however, the cake selection was very disappointing both in terms of presentation and flavours. (What's wrong with serving tradional afternoon tea in a traditional setting?) None of the cakes presented had much appeal to both myself or my partner. The scones when they eventually arrived were fabulous, and a special mention for the Earl Grey tea that was served for my partner… it was the best she has ever had! Overall, we did not notice any change in the hotel since we last visited and if anything, it felt a bit tired. Even the tea set could do with an enhancement… The staff as always are very courteous and pleasant. Despite the points mentioned above we will return!

Such a great experience. Had an amazing traditional tea. Made us feel like royalty. A bit expensive but definitely worth it.

Welcoming reception in a lovely old building. Fantastic afternoon tea, with fresh everything which kept being replenished. We've had family afternoon teas all over London and this was right up there. Minor beefs; it was hard to pay! We had to ask a couple of times as we needed to be off and no-one showed any urgency, and the chairs were quite low relative to the table at which we were trying to eat.

Four years ago I wrote it’s the best teatime place in the city, I am afraid cannot say the same thing today! The elegance and impeccable service are always there, but the food quality was very disappointing. The scones were crispy like they were reheated in the microwave, sandwiches which were the best in the world for me, were combined poorly or so heavy like the chicken mayo to become disgusting. Tried few cakes and they were so sweet and heavy I could not have more. Please what have you changed in your kitchen? I hope next time to be able to make a good critic.

My mother-in-law and I went for afternoon tea at the Milestone Hotel. From the moment we arrived at the hotel until walking out of the doors afterwards, we were absolutely spoiled! The Park Lounge is wonderfully decorated and the atmosphere regal. The staff were attentive and pleasant, the tea was lovely and the food of the highest quality. I would recommend.

My niece and kids from USA, and we wanted to offer them a luxurious High Tea. Millstone was one of the very expensive in Kensington, with good reviews ( More than Harrods) and offering for kids. We waited, and waited and waited for the service to start. My little boy-5 years- was just repeating I am hungry. Tea came first, too light to appreciate, but vanilla milkshake was good. When finally something materialise, the whole trays were full of sandwiches, 2/3 good, other no. Pastries consistent on over sweet macarons, badly done cakes. Kids couldn't eat : too sweet. We ask for more sandwiches, nothing came. Scones were too big and creme too little. One piece of chocolate for three persons, although we ask for more but nothing came. We love having high teas however this time we were Extremely disappointed from the very restricted area we sat in, the low level of pastry-made, and the extremely slow service. If you believe the high price you can still experience yourself. However I won't recommend neither to adults nor to kids.

I visited for high tea with my two young daughters (6 & 5) and cannot speak more highly of the service we experienced. We are visiting from Syd, Aus and I wanted to treat my daughters to one of my favourite traditions in London, high tea. They were treated with respect, made to feel welcome and spoken to with kindness. I have to say I’ve taken my kids a lot of places and this is one of the rare times they have been treated as equals. The high tea servings were very fair and great options available, but the real treat was decorating cupcakes at the end. I highly commend the Milestone Hotel for how they welcome younger guests, make their experience fun and maintain a high level of service. Thank you for the warm welcome, I look forward to returning the next time we’re in London.

This exceeded expectations! Dan Silva from PMD was a wealth of knowledge and we learned so much! The teas were delicious and the food were out of this world. Well worth the money! And we got a tin of tea for free, as well as a box for anything we didn't finish. I highly recommend. The workers were all exceptional, and for a day, we felt like royalty.

I booked the afternoon princess tea for myself and my kid months in advance. We were really looking forward to it. We dressed up, too. And it is impressive, especially the food. But our first waiter was cold. As soon as we walked in, he made sure to tell me that we had to give up our table at 5 and if I understood that. That made me feel in-welcomed, especially since the email reservation stated the time from 3-5. I don’t know why he thought we would be camping out. He did not ask anyone else in the room. I couldn’t tell if it was because my race or nationality. There was one other American woman in the room, and he seemed much more friendly towards her. I was uncomfortable with the whole afternoon tea because it was the first time we had done something like that. And he did not do anything to put me at ease. I know it’s a little touristy of me, but I didn’t feel comfortable asking him to take our picture. I felt embarrassed. Unfortunately, I did not get his name. But David saved the day. I am not sure if he was the head waiter, but he worked the entire room. He spoke Portuguese with the Portuguese family and even was great with the family that spoke no English. He immediately put me at ease and graciously took our photos. He also came back to check on us multiple times. He even offered to box up the leftovers. He definitely saved the day and made me feel a little better after the first waiter.

A friend and I had a lovely tea on Sunday. My friend is in a wheelchair and the hotel staff were very caring about getting ramps and others things ready (not easy in a hotel with such character) so that it was all without a fuss and we were able to enjoy our afternoon tea. Many thanks!

Asistí al té de la princesita con tres niñas de 11 años y mi amiga. Toda la experiencia fue asombrosa. La comida y los tés eran fantásticos y todo lo que pedimos fue entregado con prontitud. Estuvimos en el conservatorio que estaba muy bien decorado y cómodo. Por encima de todo el personal fue excepcional. La manera en que tranquilizaron a las señoritas fue fantástica. Tan pronto como entramos en el edificio, el hombre de la puerta interactuó con las chicas y los camareros las trataron muy bien. En un momento, mi hija accidentalmente dejó caer la tapa de la tetera de vidrio y la rompió. El personal era muy comprensivo. Definitivamente voy a visitar de nuevo.

Awesome service from the entrance of hotel to outlet... beautiful hotel and deco... yummy afternoon tea set, especially the scones! Love it! Its really worth making a trip.

Amazing place to have high tea. The staff is incredible and very helpful. They even helped us get to the London Eye

Magnifique cadre, personnel très attentionné.

Absolutely the BEST place for a traditional afternoon tea service! As you sit in their traditional and beautiful tea room, you'll enjoy a variety of teas, cakes, finger sandwiches, scones, fresh strawberries with clotted cream, and if you choose as I did, champagne! The atmosphere is elegant and their staff is friendly and accommodating. Highly recommend!

My mom and I went to Afternoon Tea at The Milestone to celebrate our birthdays and it was incredible! The staff made us feel so special and brought us a complementary glass of champagne. The food was very good and we ended up taking some home because there was so much! The scones were great the next day:) The Tea Room is beautiful and quaint. The service is extraordinary and everyone was very attentive and willing to help with anything.

Absolutely the BEST place for a traditional high tea service! The teas, cakes, finger sandwiches, scones, fresh strawberries with clotted cream, and champagne! The tea room is traditional and beautiful! Loved it!

Nos alojamos en el hito y tomamos té allí como parte de nuestra visita. El servicio fue de 5 estrellas. No puedo decir lo suficiente sobre su atención a los detalles y su misión de hacer que todo sea perfecto para cada cliente. Nos lo pasamos de maravilla y nuestro servidor estaba muy bien informado sobre el té y nos permitió probar más de un tipo de té. Las raciones eran muy generosas y el entorno era muy bonito y perfecto para una comida ligera antes de nuestro viaje al teatro.

We spent the afternoon at the Milestone last Saturday and what a pleasant experience that was . Afternoon tea was served in a lovely little area (although there is a gorgeous conservatory where you can also take the tea if you wish ) , although small , tables were still far enough apart for you to have your own space to enjoy the culinary delights ! The staff could not have been more attentive if they tried , however not to suffocating so the balance of service was perfect !

C'est frais, les fingers sandwich sont parfais et la variété de miniardises est très grandes et créative.

I had a lovely afternoon tea here. All members of staff are so helpful, welcoming and pleasant. The food itself was great and the hotel has a wonderful atmosphere

The Royal Afternoon Tea at the Milestone Hotel was one of the highlights of our trip to London. If I used just one word to describe the experience, the word would be “charming.” The table where my husband and I were seated was in the intimate and cozy Park Lounge next to a window overlooking Kensington Gardens. The service was impeccable and the food and drink were both delicious and abundant. We felt like royalty as we dined here and had an enjoyable, relaxing, and memorable experience. Any future trips to London for us will include afternoon tea at the Milestone.

Nice Location...variety of teas..but the food was not that great..not worth it for the money. Sandwich were dry...and two.plates of patiserie is too much. better the first plate sandwich...then scones and on the top patiserie. the good thing was the scones were freshly made and the kids could go nd decorate their cupcake. was a bit disapointed.

I’ve been a frequent customer of this establishment (Milestone Hotel) and generally have enjoyed my visits there with a a friend, however on the 13th of November 2018, we thought to pop in for a cup of tea and a slice of cake for my birthday. There was no porter at the entrance to open the door for us, and as we entered the property no-one at the lobby to assist us, so as we walked in the next room (the Park Lounge), a staff member (an old gentleman) with a moustache who received us was particularly curt and abrupt, unwelcoming, moody, and we more or less had to argue to get served as we had to explain to him over and over what we were there for. As we sat down and waited for a long time for someone to come, we started to get really upset. No-one offered to take our coats, and no-one came to give us a menu. We were left there waiting, no-one seemed to care about us. Another member of staff tried to help as he could clearly see what happened after because we looked very upset and tried to explain some of the things they offered in the menu but in the end the experience was very upsetting, I didn't feel comfortable at all being in that awful environment, so we decided not to stay and got up and left. We have dined at this hotel several times before as we love the atmosphere it has to offer. On this occasion we had an extremely bad experience with that particular member of staff that has been working there for a very long time. He behaved in such a way as if the hotel belonged to him and that he didn't want us there. His age and long term employment doesn’t allow him to be rude to us and behave in such a manner. Furthermore, I have written a letter of complaint to General Manager Andrew Pike on the 1st of December who failed to reply back to me. On the hotels website it says that he is passionate about delivering exceptional service and generous hospitality but he did not bother to get back to me which makes it clear that he also doesn't care about the type of service they provide their customers with. This type of attitude seems to be epidemic in this hotel. It's the 28th of January and i'm currently still waiting for a reply.. I find the whole experience absolutely shocking and it shows that this hotel, doesn't care about their customers, the service we received was absolutely terrible and disgusting, my birthday got ruined, I left feeling very dissapointed and we shall not be returning back to this establishment, there are far better hotels in London to dine in which provide excellent service and above all, a five star experience. I used to rate this hotel with 5 stars but I have now given it only 1 because this is what it deserves. Pictures attached are from more happier times at this establishment but sadly things have now changed and the management has completely ruined this hotel.

Fuimos con niños a tomar un afternoon tea. Dos parejas con dos niños cada entre 4 y 8 años.

I reviewed the hotel in 2016 when we stayed there and found very little to fault it. We have just treated three Japanese ladies to a traditional afternoon tea during their visit to London - remembering our experience as so good - and although it was a very pleasant afternoon, it could have been better. It was particularly annoying that the whole party was told TWICE, in no uncertain terms, that there was another sitting so the table would be needed at 5pm - this should NEVER be shared with all the guests, just the leader of the party who made the booking. The explanations of the menus were a little bit rushed and quite difficult for foreign visitors to understand. Service was good, but I did not feel the same way as when we were hotel guests, rather than just afternoon customers.

I came back yesterday to the Milestone for the high tea. The room is always beautiful and cosy, but not kept at the usual standard. We noticed that one of the tall lamp next to the fireplace was not working and told by the staff that is broken...a five stars hotel should have everything working to perfection! The order arrived after 20 minutes...and we were the only four customers present. The selection of sandwiches at £52 per head is very poor in quantity and quality. No offer of refill the sandwiches was offered. The only excellent thing was the scones...but there as well just 6 ..at that price..could have been more generous . One of the party ordered the third cocktail which arrived after almost 40 minutes and arrived only because we asked again for it.

Har man inte provat Afternoon Tea så är detta ett bra ställe göra det på. Trevligt mottagande redan utanför dörren och mycket påpassad vid bordet. Rekommenderas starkt! Lite bubbel och jordgubbar var också smaskigt.

Visitamos Londres con nuestras dos hijas. Buscábamos una mejora en el té Ritz-Carlton que teníamos un par de años antes. (Increíblemente, el Ritz en realidad se quedó sin bollos a media mañana ese día y tuvimos que esperar 40 minutos para que se hornearan más. ¿Cómo puede un té quedarse sin bollos??). Llegamos alrededor de la 1 pm. En este día contamos con poca asistencia y nos inscribimos en el complemento de educación sobre el té, y nos alegramos de haberlo hecho. Mi esposa "amaba la atención individual". Nos saludaron, nos llevaron a la habitación, probamos 5 tés diferentes de nuestra elección que nos explicaron. Nos sentamos en sofás acolchados. Nos encantó la decoración, que era elegante pero no estirada. No nos sentamos cerca de personas donde teníamos que ser parte de su conversación. Sándwiches de dedo y postres caseros eran sabrosos. Los bollos estaban frescos. El personal de este hotel, todo el personal involucrado en el té o no, fue extremadamente amable y muy amable con nuestras dos hijas, lo que por sí solo causó una impresión positiva.

Hemos estado en The Milestone dos veces para el té de la tarde. Ambas veces han sido sobresalientes. El servicio es impecable. La selección de tés es expansiva. Disfrutamos de una tarde relajante en un cómodo salón tomando té y comiendo deliciosos sándwiches de té, pasteles y bollos. Recomiendo encarecidamente el hito para el té de la tarde.

Ottimo posto e servizio eccellente.

Tuvimos una cálida bienvenida en este hotel elegante pero sin pretensiones. Todo el personal era muy amable y atento. Nos dimos el capricho de tomar el té rosa real de la tarde, que incluía el maravilloso Lanson Champagne rosado. Había una encantadora selección de sándwiches seguidos de bollos frescos y fresas. Los pasteles inspirados en Mary Poppins fueron una delicia. Definitivamente volveré de nuevo.

I only had a cup of tea at the Milestone (no food) but the service and the atmosphere were beyond reproach. I'd love to return for proper afternoon tea on my next visit to London. The Milestone staff never fails to welcome me warmly and courteously.

Tea at The Milestone, sitting in the luxurious hotel library, is like everything else at The Milestone -- the absolute best!

A lovely place, lovely caring staff, we will definitely return

My mum and I had visited the Milestone before for a bite to eat, but not for Afternoon Tea, so we decided to revisit and try it out!!

Teníamos el té de la tarde de champán, la comida era fantástica, y el personal era incluso mejor. Llevamos a nuestro perro e hicieron tal esfuerzo para que sea una experiencia real. El hotel es un bello edificio que tiene un clásico inglés. Yo recomendaría este hotel a cualquiera que quiera un día divertido.

Wonderful atmosphere, great food, great service - let down by the fact that I ordered and was charged for a traditional afternoon tea for three, and received enough cakes for two. I expect identical portions for the amount paid, and was not pleased that some food items were skimmed off. I noticed, and I’m sure your staff did too. Is this an established practice to save money? Be wary, and call them out on their misrepresentation if you get anything less than what you expected.

Nice afternoon tea good service

I booked this tea several weeks before our arrival in London, and I am so glad I did! This had to be the highlight of our trip. We had arrived at the hotel early, having finished a tour at Kensington Palace (located across the road) and had been walking around trying to kill time until our 3:00 tea. The door men were so nice when we told them we were there early and just walking around, they invited us to wait in the lobby or bar area and as soon as there was an empty table we were escorted in. I really can't say enough about the experience. We had been to London before but had never done a proper tea. Despite being fully booked, we were never rushed and we sat leisurely for nearly two hours, until the next tea was being served at 5.

My husband and I had tea here during our stay at the hotel, and it was wonderful. They brought us so much food, we couldn't finish it all! The tea selection was exquisite, and the scones were definitely the best I've ever had. We had such a fun time together on our afternoon date. I highly recommend!

Me traje mis hijas aquí para una experiencia inolvidable, y fue increíble, desde la llegada de un taxi negro que nos había conducido a lo largo de Hyde Park, y siendo recibidos por el más simpático sombrero superior portero engalanadas que hemos conocido! Este salón de té es absolutamente exquisita, nunca nos cansamos de lujo comiéndose con los textiles y obras de arte y y la literatura. El servicio es impecable, y aunque el té de la tarde Little Princess es caro, creo que fue dinero bien gastado. Simplemente observando las expresiones de otros clientes, ya que entramos en la habitación, era un placer y, por supuesto, todo lo que comimos estaba divino. Había tantas cosas ricas que no pude terminar, y nuestro perrito bolsa hizo una decadente desayuno la mañana siguiente! Mientras allí, paseo en el pequeño y pintoresco ascensor abajo y mira el baño precioso cerca del spa, la madera natural - Cepillos, lociones y manejado otros símbolos son una maravilla.

El entorno de la Biblioteca de la habitación era preciosa y me sentí muy lujosos y, exactamente lo que usted esperaría de este hotel. El servicio de té por la tarde era elegante y delicioso! Probablemente el mejor que he tenido desde sándwiches para el té de la tarde. Había una gran variedad de tartas preciosas con múltiples conjuntos de todo. Mi amigo que me invitó era quote impresionado por la presentación entera. Altamente recomendado.

我們在里程碑飯店預定了一個下午茶，我們覺得用餐空間裝飾得很漂亮和舒適，讓人覺得很放鬆，下午茶提供很多非常美味的三明治、司康和蛋糕，價格也是物超所值值得推薦

Tuvimos una maravillosa el tradicional té de la tarde en la biblioteca muy elegante en el hito recientemente. Los bocadillos y pasteles eran muy buenos, uno de los mejores que hemos tenido en cualquier té de la tarde en Londres y mejor que algunos de los mejores hoteles. Nuestra única queja fue que los bollos eran lentos en llegar, lo que nos dejó con muy poco espacio en nuestros estómagos para disfrutar de ellos. Una experiencia muy agradable, y sin duda volveremos.

Lovely staff and nice and clean hotel overall

Vi har varit på flera afternoon tea. Detta var det överlägset bästa! Lagom mängd. Jättegott. Fantastisk miljö och personal som behandlade oss som kungligheter.

We stayed in the Paris Suite for three nights and were impressed by the level of service. Upon checking in to the room, the Butler brings a tray of bath soaps from Crabtree and Evelyn for you to pick so you can use during your stay. The bathrooms are already equipped with 200ml as well as 50ml Penhaligons toiletries and soaps. The Stables Bar and the Conservatory are lovely. Both quaint while the Conservatory spots a black and white Art Decor theme with light from the glass ceiling and windows. Dining was at Chestersons. Had breakfast every morning where there was a selection that could last you over a week. Accompanying the ala carte selection was a small self service spread of cereals, breads, charcuterie and other accompaniments. Whilst everything here is cosy and intimate, the staff here are all very professional and friendly making sure that my stay was homely and enjoyable. Felt like family, for sure. The Oratory which was once a chapel from the 1880s can be converted into an intimate wedding setting for 8. When it is decked up with flowers it is absolutely stunning. The health club on the basement is equipped with a small resistance pool that keeps you swimming at the same spot. Sure was tiring. I couldn't last 30 seconds. The neighbourhood is peaceful and Kensington Palace and gardens are just across from the hotel.

Me encanta un buen té de la tarde y estoy lentamente moviendo los elegantes hoteles de Londres el té de la tarde, una toma de hotel a la vez!