Gastrono-me in St Edmundsbury

Although the service was friendly and attentive, the food was abysmal. Our chicken skewers consisted of three small pieces of meat, the fries were limp and cold and the vegetables uninspiring. It was rather likely something that might have been thrown together from random ingredients from the back or the fridge on a miserable Tuesday evening.

Enjoyed our breakfast experience today, we took our dog with us too. Staff were accommodating, friendly and our food was served hot and quickly. My young daughters breakfast was gone in minutes and she said it was “really good”! We were also provided our own dog water bowl and treat to have by the table side.

Party of 9 including young children. We were told we could have the table for 90mins which seemed fair but drinks took an age to arrive, then our breakfast took a ridiculous time to arrive. Several of our meals were cold. Mine too cold to contemplate eating, but our 90mins was nearly up and our parking due up soon so I chose to go without. Offered a refund and would we like coffee?.. I did, but again it took a crazy time to arrive and our parking was up. Disappointed as we'd gone there on recommendation. Our host was embarrassed and picked up the reduced bill Ella. Ella knew the menu. Was friendly, informative about allergens, helpful. And then apologetic. We tipped her because she deserved it. Management need to recognise her... or promote her? Maybe she could sort it out? ?

On arrival, the place wasn’t that busy, although there were a few parties of six or more look like Christmas parties. We were seated as a three next to a table with two people on, and the waiter gave us drinks menu, to which we ordered drinks and food by the time he came back. The table next to us called the waiter over, and they left looked like their food hadn’t came. This should’ve been a warning to us as over an hour later our food had not turned up. We ask politely twice where it was eventually we were told that we would put ahead of a table of six who were in the restaurant long time ahead of us, and still not been served their food. It clearly looked like the kitchen was struggling or understaffed, but the restaurant continued to let people in and Seat people they should have at this point of struggling stopped putting more and more clients infood was very mediocre and I would never go back although comfort the serving stuff only doing their job. It looked like the kitchen was failing.

Looking for lunch in Bury, saw all the chain stuff and thought, hmm this looks different. Yes it's burgers, but they were excellent. My partners brunch burger was superb as was my veggie one. Could have been hotter, but that's me. The Vietnamese chips were tremendous. Service very good, too

Very poor service and lack of leadership from management. Meals were pre ordered yet took over an hour for starters to arrive. Mains from another table were mistakenly delivered an hour after starters, this held things up for a further 20 mins. Christmas Loaded fries visually looked disgusting and over seasoned. Overall a very underwhelming and dissapointing experience. The restaurant was not particularly busy or seemed to lack staff so there really is no excuse for the poor service provided that evening.

This restaurant is described as casual - for us a bit too casual! I know it is difficult to get staff these days so I guess allowances have to be made. Service from one of the two servers was attentive, but the other young girl seemed more intent on going round with a duster and wiping the lights and banister than serving - very surprised when we called her over and asked her for our second course having waited patiently for 15 minutes. Foodwise the first course was tasty and the only one of two allowed from the new Ski Food menu - which attracted us into the restaurant. (Apparently it is for larger groups for xmas only.) The cheesey potato starter was delicious. My husband then ordered macaroni cheese which turned up completely crispy and dry - looked like it had been sitting around for days and warmed up. This was cheerfully changed for another one - which he said was 'average'. I had the "New" Korean wrap, but nobody thought about presentation. It arrived wrapped in silver foil, which I had to peel off, but of course it was hot to touch and still left bits of foil underneath that needed to be picked out - lest I eat it with my food! But then - underneath that there was a layer of paper which of course disintegrated and had to be picked out too. It should have been served on a proper plate (not a thin foil tray) ready to eat. Again the flavour was okay, but heavy on the pulled pork and of course a 'heated up' flavour. I feel that Gem and Mike who enthusiastically started this restaurant have lost interest in their restaurant. Overall it has a 'studenty' feel and everything is preprepared and heated up. Disappointing.

Booked a table for 6.45 for 5 people. We were seated right where the food is served so had a constant ding from the dinner bell. Not a very nice part of the restaurant. Prompt drinks to be fair. Prices outrageous. £14 for a burger on its own so you had to buy chips on top. Burger nice , but not worth that money. Pasta nice nothing special. I ordered a salad by mistake a Chipotle tex mex dish. It was foul. A big plate of lettuce leaves hardly any chicken, that didn't taste like Chipotle, because it had so much smelly cheese on it it was awful. I didn't eat and no one else in my party did either. They all didn't like it. No one asked if anything was OK until we had finished, and then had the cheek to add £20 service charge which my husband never noticed, because there is no way I would have paid that . Literally £120 for 5 overpriced main and 5 drinks. I will never go back very disappointed as this was for my sons birthday.

When my wife and I turned up at about 1130am today November 4th 2023 , the establishment was not full and we were shown to a seat immediately. After ordering and receiving our drinks our order was taken for two souvlakis , we waited and waited , by nearly an hour other couples who had arrived much later were being served . By now the time we had allotted for the meal was fast running out so we told the staff we could not wait any longer . We believe we overheard staff discussing that “ the food order had not gone through “ . We had to pay for the two drinks we had had , no one said that the food would arrive very soon suggesting that our belief that staff had bot actually processed our order was correct. I wanted to give no stars as we had no food ! But that is not allowed . I would say that at the time the restaurant was not full and this should not have happened .

Have visited three times. Each time service was strained. First time we asked really kindly if the music could be turned down a little and it was turned up. We were really put off by the warnings on the breakfast menu to not ask for any changes at all as each dish is perfectly thought out and will fall apart if you ask for no mushrooms. That generally leaves a bad taste. Second and third time, there was definitely a big improvement on the first (I only went back because of a big party held there) we really struggled to get eye contact with the staff, you know the situation, waitress walks right past your flailing arms 'excusssssee me' as if she's wearing blinkers. (In a mostly empty restaurant no less) Not much use offering refill sodas if you act like you've had customer-avoidance training. It's a shame as the attitude to customers really lets them down as these people KNOW good flavours. The Souvlaki just has to have be done by an authentic greek person? and who ever would have known a korrito would be so unbelievably delicious and the flavours work so well, honestly tastier than stuff we've had in Korea. (has defeated me both times it's so generous). T

As a group of 8 we were told we had to pre-order for brunch - it’s brunch not a three course meal and it did feel like some of the dishes weren’t entirely freshly prepared. The choices are all a bit quirky and many people had niggles - loads of chilli on some dishes, hardly any syrup on pancakes etc (and then charged for a tiny pot of extra syrup or sauces). Everything seemed to work around minimising ingredient costs and maximising up sell. Very pretty but still £12 for a couple of pieces of fried bread. Staff were incredible - everyone got an individual bill so no how to split it debates. Clean and comfortable too. But nothing really makes up for the food not being very tasty or good value.

Great Dine and Diva night. Food was delicious and plentiful, Carla and her team were fantastic and the icing on the cake was the private karaoke room downstairs, excellent set up. Could do with Aircon on a hot night but the fans were good. Would recommend to anyone who wants a fun night. Thank you

Amazing Karoke experience, the staff honestly made the experience. Shout out to Carla and maddie, they made the experience. Would recommend to anyone looking to have a great night out.

Tasty and imaginative breakfasts which are well presented. Staff were very helpful and happy to go extra mile. Nice atmosphere too.

Terrible acoustics, even though we were a middle aged couple we were sat next to a table with very young children so very noisy. Waited 50 minutes from ordering for a 1 burger and 1 tacos with a side of chips. Even then the chips came 5 minutes after the main plates. Food was very tasty and enjoyable. 12.5% so called discretionary service charge added. If it’s discretionary we should be asked if we wanted it added. We were asked whilst paying if everything was alright. I don’t think she was expecting me to say no, so when I said the wait for food was unacceptable , she just looked at me, then said I’m sorry and walked off with our payment!! Not somewhere I would recommend. A shame really because the menu choices were a bit different and food itself was lovely. Might all be better on a different day.

Waited ages for over priced ordinary food, asked for some sour cream because the dish was so over powering with chilli & by the time it came the food was cold. Also got extra wacked onto the bill for the pleasure. Slow service pricy food,...

We ate here for lunch and really liked it previously. When the restaurant we intended to go to was unexpectedly closed for a private party, we decided to eat here. Big mistake. We ordered breakfast, and it took a very long time to arrive. In...

So pleased to have tried Gastrono in BSE. Unusual menu and with really superb staff. I tried their Korean Taco which proved to be excellent (albeit very messy to try and eat bibs or napkin tucked in recommended!) All in all an excellent lunch at...

Whenever I travel from my home in Birmingham to Bury St Edmunds - to visit mommy - I insist on eating every meal at Gastrono-me. Not a slight on mommy's cooking, surely. During this brief stay in Suffolk I ate the Hash, the Breakfast Burrito...

We were a large group of 17 and the staff working knocked it out of the park. Food was ready very timely, all hot, and all incredibly delicious as always. I have eaten many places in large groups and none have handled a large group...

Great customer service for a family. The staff quickly set us a table for 7! Food was delicious and atmosphere great.

Fantastic place if you want to scream and shout through your lunch or if you enjoy listening to a table of people doing the same. Food is good, service slow but having to put up with the noise is painful. When I complained I was...

Really enjoyed the food. It was tasty well presented and plentiful. The surroundings and the general ambiance of the place is also very nice. The service however was rather lack lustre. Reading the back story about Gem and Mike, they clearly have a great amount...

Loved it all… lovely ambience, great service and quick delivery of meal. Have never eaten here before but my partner and I had found so many things from the menu we wanted to try. They’d obviously had a busy afternoon and we arrived around 3pm....

This is our second visit to this restaurant. Briefly touching base on our first visit, we waited 20 mins for drinks and 1 hour for food. I was not impressed by this, however the food was delicious. Second visit… We were quick to be seated....

Enormous portion served on soggy bread, struggled to eat half of it. Service was slow on a quiet Monday. Obviously goes for quantity over quality.

Waited almost an hour for food. When it came thegarlic bread served with the mac n cheese was burnt, the beef tacos were too spicy that couldn't be finished. And even though we'd had to ask twice about our food order and the manager came...

We travel from Ipswich for this, both brunch and dinner are awesome. Fresh and exciting menu options. My friend raves about there banana bread with berry breakfast. Great welcome and service from lovely Will (snappy dresser too). Our waiter Holly was a joy. It’s now...

We came for lunch today and the staff went above and beyond to make our meal enjoyable. Harry and Carla really made the day and set Gastronome apart from some other places you can go. Friendly, accommodating and willing to help fix and issue that...

Extremely disappointed with lunch at Cambridge restaurant this week. Souvlaki was untraditionally served cold with quality of ingredients and presentation very poor. £14.95 for what was essentially a wrap is expensive..Standards have slipped since first visit around the time the restaurant first opened up in...

Really good food. Lovely staff who were very helpful and friendly. Made to feel very welcome. We were a group of 10 plus dog

We stopped for lunch today and were a bit disappointed! Previously, the restaurant in St. John’s street , had a smaller choice , but so much better! This place had the same name , but not the same delicious food as we remembered. Two mains...

I came here the night before my wedding with my bridesmaids and dad after it was recommended by the place I got my dress from and it was great! I was sad that I couldn’t see (or we weren’t seated anyway) any round tables, so...

Visited today, 27/11/22 without a reservation and the place was full. However, the manager suggested we return in 20-25 minutes as he was sure he would have a free table by then. We returned and were immediately shown to our table. Drinks were ordered and...

My wife & I enjoyed our breakfasts... BUT If the menu says crispy bacon then it needs to be crispy The Hangover Stack is super BUT the maple syrup should be in a small jug on the side not poured over the food before serving!!

Absolure taste sensation, tongue is still tingling! Had the beer battered avo with the Ruby slaw side dish & woooo they were great. Accompanied with such warm friendly faces, with beautiful attitudes and customer care, I'll definitely be returning with friends! Also big fan of...

Service, food, atmosphere.......Done. It has everything and what's really nice is that they have completely different breakfast, lunch and dinner menus.

Thanks so much to Carla who made our party! She was so friendly and went our of her way to make sure that the three "awkward" customers in our party got exactly what they needed. I was unsure of the dairy free cheese after a...

1230 Managed to squeeze us in at an outside table which suited us as it was stifling inside. Wish they hadn’t bothered. 1250 managed to order drinks and then had to ask a member of staff to do so, we ordered the meal at the...

Went to with friends when visiting Bury St Edmunds. We got there at 11:50 and asked if we could still get breakfast they said ‘no we’re too busy’ We were then given the lunch menu and I ordered the Korean brisket sandwich. The food took...

I'm extremely disappointed to have to write a negative review. Gastronome looked promising from the outside - the menus looked interesting and the prices were reasonable. However, it took around 50 minutes for our food to arrive, with no apology or explanation given. When it...

Was able to get a table without booking. Had the Korean beef tacos. Food and experience were awesome as usual.

Excellent customer service and allergy knowledge . Very tasty meal and team happy to adapt to suit. Well priced and very enjoyable.

Very poor slow service. Staff not interested in customers. Majority of tables not cleared, waitress looked at me with surprised look when I asked to sit in front window seat, OMG she had to clear table and wipe it down. Ordered drinks and food. Waited...

Very long wait to even get a drink after being shown to table . Glasses dirty and had them returned and even waited another 10 minutes for a new drink . Waited an 50 mins for our main to be served and one meal was...

This was our second visit this year and our first with our son. We love to eat here when we visit from London, food is amazing and the atmosphere is the best. My son loved his strawberry milkshake and wiener meal. The staff are always...

Great food for the price, super menu. Service a tad slow but not a problem. Will go back for sure, probably very very soon.

Just fabulous fresh and exciting food. Great find we will come again. Service with a smile and helpful recommendations.

Wonderful menu and great food. Definitely something for everyone. Service was also excellent. Will definitely be going back very soon!!

I went there for breakfast and there was so much choice. I only managed to eat half of what i ordered. Was very tasty

Ooh, food so good. First time visit, service was friendly and prompt and out waitress was really helpful. Plenty of vegan/veggie options. I had the plant based brockwurst which was great, and super filling along with sides of delicious fries and slaw. Didnt have room...

I've had many delicious meals in gastronome, but I was disappointed today. Gastronomes pricing has always been on the higher side for their brunch/lunch menu but always seems homemade, and with the best ingredients. I ordered the Nachos Grande today, and while the portion was...

The halloumi tacos were out of this world. Every mouthful was different and equally delicious. The feta fries were also yummy. The passionfruit iced tea was exactly like a porn star martini without the alcohol. Really recommend.

From the moment we entered your restaurant you were professional and warm. You made what was an awful experience in one restaurant an amazing experience for us and we are so grateful. My Son’s 21st was a bit of a disaster but you supplied us...

Yet again they smashed it out of the park ! Never lets us down always our go to celebration venue , food amazing service great presentation on point 10/10

I love Gastrono-me and have been here loads of times. The last two times however have been a bit disappointing. The first occasion was for a bottomless brunch on a Saturday. It was clear that something had happened in there as the staff seemed quite...

Reasonable prices, tasty and varied menu, excellent service and great buzz. We live in BSE and have been coming for years.

great food and service! always recommend to people for drinks or food! loved the vegan hash and the beef brisket sandwich was so good!

Quick and good service outside on the pavement tables which sadly were a little bit "sticky" from previous users

This is a sad day for me, I am a local and patronise all the Restaurants in Bury. Gastrono me is the “go to” when treating my vege granddaughter! I know that this is run by a local family, not a chain, so am so...

We visited your restaurant in Cambridge but it doesn’t come up on TripAdvisor so leaving the review here. We wanted something different for lunch that wasn’t too big and heavy but different and what we had was excellent and exactly what we wanted. I had...

My husband had been once before and enjoyed the experience so we decided to visit for an early Father’s Day. It was not a great experience. First, the service was poor. We waited 40 minutes for our order, and then at the end of the...

The food here is actually really good but insanely overpriced - nearly £14 for a burger and nearly £5 for chips so a total meal of burger and chips costing nearly £19! The drinks are also way overpriced. The service is very poor, don’t get...

Wow!! I had the vegan gluten-free gastronome-hash breakfast and it was insanely good. The portions were huge and the gluten free toast was delicious. Staff were very knowledgable about allergens and explained that they used separate utensils/work surfaces to prepare and cook the food. I’ll...

Always great, love the atmosphere. ❤️ I am a fan of the tacos, me-mosas, my kids love the pancakes and the options are endless- haven’t eaten the same thing once! All delicious.

I'm leaving a review on the Bury St Edmunds listing for the Cambridge branch, as that branch appears to be hiding in shame and is not listed as yet. So, dinner for 2 last Thursday evenng, the room is not that busy and our drinks...

Booked a table with a friend and had a delicious meal with cocktails. Halloumi tacos were incredible! But the services was shocking. Our plates were cleared before we finished, and our bill immediately landed on the table. We weren't late in the evening and were...

We had our wedding breakfast here on Friday and omg they did not disappoint, the table looked amazing and we were in the window which were open and the sun was shining we felt like we were abroad ! The food was out of this...

Yum yum... Honestly very impressed! Good menu, good service. Lovely venue. I'd definitely eat here again. The loaded fries with peanuts were too die for!

Went to gastrono-me today for my future daughter in laws hen do. The food was outstanding and we were well catered for. The staff were so friendly and nothing was too much. My mum is at present in a wheelchair and needed ramps, the young...

Popped here for brunch with my mum. We both had the chorizo hash- highly recommend it was rich, fragrant and delicious! I am keen to try the rest of their dishes! Coffee was nice, Passionfruit ice tea was lush. Extremely generous portions if I had...

Pretty dam poor. Family gathering of 12 adults. Pre-ordered food as requested by the restaurant with table booked for 7:30pm. Arrived at allotted time, informed table wasn't ready and to come back 15 minutes later. Food came out and then informed one of the dishes...

Brunch with my husband - we booked a table, turned up right on time and ordered straight away. Had to wait just over half an hour for 2 coffees and a further 20 mins for our food. Hubby wanted the breakfast bagel without eggs...he doesn't...

The staff are super friendly and efficient. Even with a busy restaurant they still don’t make you feel rushed and cater to your needs. Food was lovely too.

Good was delicious. My husband had a burger and fries I had Budah bowl. Yummy. Do go and enjoy Beer is good especially dark once

Just been in for brunch amazing staff , friendly and happy to move our table as was too sunny in window ! Red onion rarebit was to die for as was my partners, The Masala scrambled eggs cooked to perfection ! Well done Gastrono 10/10

Unfortunately the one dish I was looking forward to was not available on this day (return of the Mac), but food was excellent nevertheless, albeit with smaller portions than our last visit. I was disappointed to see that an allergen menu was not available to...

Fantastic service, lovely tasty food, amazing cocktails. We visited for my sons 18th birthday celebrations and the staff were excellent. We couldn’t fault anything. Thank you!

Absolutely disgusting place. God forbid you order what you want!! Asked for pancakes, no syrup. The server refused to let me not have syrup and the best he could do was get it on the side. After 15 minutes, we get notified that the kitchen...

Ok food, basically no service. They weren’t rude, they just paid no attention to us at all. It took 2 hours for us to have 1 course and we had to find a waitress every time we wanted to order drinks or food or for...

We visited on a Saturday evening. My teenage children were treating me to an early Mother’s Day meal. There was a slight misunderstanding about the booking when we first arrived. We were told there would be no table for around 90 minutes. We confirmed we...

We had the best time here. really friendly team, our server was out of this world and kept us entertained all evening. the food was great, very tasty, hot and good portion sizes. Perhaps a little more expensive than the average chain but you get...

Lovely food, pleasant surroundings. Staff were nice but managed to look busy while achieving little. Waited ages for food to arrive. Waited for ages to get the bill, after asking twice. Brilliant if you want to kill several hours, not so good if you would...

Excellent location for brunch. Very modern inside with some nice touches. Service was friendly and efficient and plenty of choice on the menu with some more unusual options. Pricing was fair for the portion size which was very generous! Food was really good quality, tasty...

Stopped for lunch after our first ever visit to the area, what a gem this place is. The staff were so helpful and nice, especially Nikki. The food was fantastic - We had the Halloumi & Veggie Skewers and the Buddha bowl and then shared...

Arriving we approached the desk, told the server we’d booked and we were taken to our table. The decor and ambiance in the venue was relaxed and enjoyable. The menu, is different to other brunch/lunch places. No full English breakfast here. We placed our drink...

abbiamo mangiato abbastanza bene, non avevano birra alla spina ma solo in bottiglia. Non siamo stati benissimo come sistemazione perchè...

Really enjoyed my visit with my daughter this week. Very clean, smart restaurant. It reminded me of restaurants we have been to in California. A fusion vibe. I had the Indian burger with onion bhaji in a nan bap which was amazing. My daughter had...

Great atmosphere and surroundings, staff helpful and polite food ok you get plenty and coffee was fine . But the only thing really that annoyed me was when the bill came and it had the service charge of 12.5% of the total, wasn’t even told...

We went and had breakfast this morning. We arrived and were ignored for a good five minutes before a very apathetic young girl came and took us to our table...no hello, just stared at us until we told her we wanted a table for 2....

Love gastronome!! Food is always amazing and just what I fancy. Service is friendly and attentive, definitely one of the best places to visit in town and a lovely independent business! Would 100% recommend

Shame a rare day out for us, menu looked good but food was rough to be honest. Cold rubbery flatbread, random tooth breaking pip or stone! terrible fries no matter how much mayo or chilli dipping they want to dress them with, and bitter coffee,...

Been going to Gastronome for years now, mainly for breakfast/brunch but never left a review. Foods always to a high standard and staff are always friendly and accommodating. Always a top pick for me and always looking forward to my next visit.

Love coming here, really attentive and friendly staff and lovely food. Always arrives quickly and there is a great variety for different dietary requirements

Once again I’ve been blown away by the lovely food and staff at gastrono-me! They also have the best vegan food selection in Bury St. Edmunds. Can’t wait to go back again! ✨

Came in for lunch yesterday with my partner and had a brilliant time! All servers were friendly, attentive and willing to offer help and advice on the menu, seeing as this was our first time visiting. I went for the beer battered avocado tacos (a...

Came in for cocktails staff very friendly and welcoming and the cocktails are fantastic!! Will deffo be coming again!

The pancakes here a made out of cardboard. The pancakes are really hard and dry, nothing like how pancakes are supposed to be. The chefs need to learn how to make a proper FLUFFY pancake.

Gone downhill massively - if you want inedible food or pasta In tomato water for £15 then this is the place for you:). Food either poor and ridiculously bland or overly and inedibly spicy. When complained got told 30% off whole bill was the most...

Having booked for a birthday party we were excited to come here for cocktails and food, however after 1 hour and 10 minutes we were still waiting for our drinks and some of us were completely forgotten. Completely ruined the start of the night and...