North Pole Piano Restaurant in Greenwich

Found this place through a search for shisha lounge on Google. My friend an I decided to check it out! Manager Erin and Staff were friendly and attentive, general vibes were great! Decor 😍, shisha was 👌🏼, prices were reasonable. Defo going back very very soon 🫶🏼

Booked this place for a work Christmas party was very happy to have a private area to enjoy with colleagues. We enjoyed some really nice cocktails and food. The venue also organised for us to have a private DJ and our own bar staff which was great. All in all we had a great time however, unfortunately when leaving the venue the security guard was very aggressive with our whole party and was very disrespectful to all of us for no reason. We tried to speak with him but he kept goading and swearing at us and telling us we were drunk which I can assure you nobody was since we all had to be in work at 7am the next day. This really put a downer on what was a great evening for us!

Not a welcoming place. Cold vibe. Staff rude beyond belief! Drinks cleared away before they were finished. Won’t be back.

On arriving in the bar down stairs we was pleasantly surprised it was lovely nice atmosphere 5pm we went up to the brunch and can honestly say the only thing that was good was the DJ!! Table wasn’t big enough. They asked us to pay the bill before it even started. ( first brunch ever that has happened ) The food was ok nothing to write home about. There was 16 of us and was only allow 5 different choices of bottomless drinks at a time although people wanted different drink. The Prosecco was NOT Prosecco as stated on the menu . It was cheap rubbish fizzy wine .

I had gone to The North Pole in Greenwich for a date. The customer service was 11/10, both Anna and Bikesh the manager were super helpful, patient, friendly and welcoming. I would highly recommend the top floor (after brunch). The portion and price was top notch and just for better reference in terms of cultural spice levels, and ingredients, I am an Afro-black person. The food was tasty and I did not pick up on any spice. On the ground ground floor there are two rooms: - A shisha lounge - A bar and dance floor section Both had a good vibes to it but had different demographics (for the night which I had attended). The shisha was more Youthful, chilled, had more of the Afro-Caribbean vibe to it. Especially because they were playing music of that genre in that section. The dance floor was more elderly, lads, ladies and anyone who generally wanted to mix and socialise. Lastly, their cocktails are amazing, tasty and a good portion for the price. Hopefully this review will help you choose whether it’s the right spot for whatever occasion 👌😌🤝

Lovely ambience and wonderful food, attentive waiters and waitress really enjoyed our experience thank you

I came here with friends on Monday and it was fantastic the food was amazing, quick & fresh. The waiter had great recommendations. The drinks were all tasty. Strong and sweet. The venue has great decor and different vibes on every door. Their shisha garden is covered fully heated. Had an amazing ambiance good vibe. Everyone was friendly

Went for a dinner last week, my friend saw the tik tok with max and cheese on it so we were dying to try it and it was delicious, my friend had porn start martini and I had zombie, omg the best cocktail!!! Def go for it. We shared meat platter and omg the meat was so juicy it’s insane. I def will come back I heard they do Sunday roast too. Oh yeah and thanks to Rojeana (sorry if I spelt it wrong) she was lovely .

We are foodies and chose this venue from tik tok , this has to be the worst Mother’s Day lunch in history. We left the majority of the food which was awful , re warmed roast potatoes , the beef was tough and burnt around the edges , frozen mint sauce . Dirty walls, empty salt shakers , rude staff after continuously delivering the wrong food to the wrong tables , the list is endless . I would not even return for free …. Don’t be fooled ppl this place is awful .

What a disastrous disappointment. We arrived as a group of 7 for not only a Mother’s Day brunch but also a birthday celebration. This experience was an absolute joke from the offset. Firstly, we had called and asked if we could order from the a La carte menu and was told by Anna that was fine but on arrival was given a Mother’s Day brunch menu and told that was all that was on offer… we were only going for seafood/ platter (as seen on tik tok). The Mother’s Day brunch menu was limited to say the least. The restaurant had 6 families seated. It was not what I would call busy at all. We waited a long time for drinks, we waited a long time for our starters (hummus and pitta). We then waited over half an hour for our mains. The waiters had a very bad attitude, they were not polite. I don’t know if they had an emergency situation but the experience ruined our entire day. The quality of food was shocking (hummus was still part frozen with solidified oil on the top; potatoes from the roast clearly rewarmed. Mocktail ordered twice, came completely different the second time around). Honestly, have not had such a bad experience in a restaurant in an extremely long time. They still tried to charge service charge at 12.5% which was removed but what shocked us the most was the manager confirming that service was bad because of the kitchen but not offering anything as a gesture. We will not be returning.

What a great evening visited with two of my girlfriends on Saturday night after I watched a food blogger post the most amazing food, and she was right the mac and cheese was amazing and the chicken shish was so so nice. The venue was so nicely decorated with a chill vibe will be returning asap

Called in advance to reserve table.Arrived at restaurant which was not particularly busy.Having been given a choice of seat we sat and waited patiently for a menu to arrive.After 10 minutes of waiting, I had to go up to the bar and ask for a menu.The waitress arrived a further 10 minutes later and asked us "if you guys are ready to order now". My wife is a vegetarian and at the time of reserving the table, I had specifically asked whether a vegetarian roast could be provided, and was informed that it could.Which was reassuring as it was Mothers Day and my wife is very partial to a veggie roast.Which is why I choose this restaurant.We asked for a veggie roast and was told that none was available on the mothers day menu for vegetarians but could have the menu item for vegetarians which was the vegetarian kebab. Which is basically a bowl of white rice and chucks of stir fried vegetables and salad on a pita bread. Something I could have done at home.My wife was most unhappy but as we had travelled a long way and it was far too late to go elsewhere she acquiesced and reluctantly ordered the kebab as this was all that was available for her to eat.There was fish and chips, but not on mothers day. The service was extremely slow and a number of other tables customers could be heard complaining about the slow service. The staff seemed unbothered, uncaring, there was no apparent hustle and no attention to detail. The only saving grace was the manager who appeared to be doing mostly everything himself, whilst the staff slow walked food to the wrong tables twice, which happened on two separate occasions during this visit.It is regrettable that there is a 12.5% service charge. Ordinarily I would complain openly and directly to the manager and refuse to pay this charge, but as it was Mothers Day and I could clearly see the manager was struggled with incompetent staff, and my wife was upset, we finished our main meal declined the desert and left.

I cant thank the management and staff enough for the organisation and effort they put in, to help us celebrate my daughter's 3rd birthday. The venue was fantastic and supberbly decorated. The food was second to none and plentiful and at a very reasonable price. The staff were so helpful and could not do enough for us. Thank you again.

The perfect place for a chilled out Sunday afternoon / evening. forget the traditional pubs. This place is just perfect - amazing beer garden heated as well if I may say. Food is fantastic and of course they have brilliant shisha. A nice way to chill and socialise. Definitely my 'go to' for a nice evening.

When we arrived they told us the restaurant was closed. Why would you do that? We could have eaten in the bar or the garden but who wants that when you’ve booked a restaurant table? Unbelievable.

The food for this restaurant was delicious specially the starter we couldn’t eat our main as the starter was enough

The service and the food is unexplainable the food was so good we had to go back and planning. The first time was my Husband's birthday back in July 2021.

I went to this restaurant for the first time from the starter to the desert was very nice and shicha

Ervis is a great manager, treats you like family, food is very tasty and the outdoor sections are comfortable, will come again next time I am in the area

I booked a brunch here, when we got here the prices then changed we didn’t realise this.. are food was taking from us when we told them not to take because we was finished stuff was rude and I was not happen with the outcome...

Hired the room upstairs in the venue for a party, it was brilliant! Absolutely love the decor, staff from beginning to end were so helpful & friendly. A young lady called charlea done an amazing job all night overseeing all of our guests and checking...

We thought we give this restaurant to try as the restaurant looked Nice and lots of selfie opportunities if you wanted them but found very disappointing start off there was no one in there so we thought we’d get sorted quite quickly. That was not...

Overrated food and it was practically empty. Service was very slow and food was nothing special. This used to be a lovely place to eat and drink but it’s really gone down hill with tired decor and a mismatch of tables and chairs outside. We...

Me and my friend had a fantastic meal, we were so impressed the place was immaculate, The food was great and the service was warm, friendly, and welcoming, A big big thanks to Tanya for an excellent service. We will be back.

I’ve been here a number of times and the food is beyond amazing! That’s why we keep coming back… the place itself is beautiful the staff are very polite, helpful and prompt, nothing is to much for them.. if you have not been here you...

A few friends at work decided to all get together and this place for a staff night out.. there was 14 in total. The staff were amazing at accommodating such a large group. The food was perfect… hot and nicely presented. None of us had...

The only place in Greenwich I’d go for a great night out. Amazing food especially (lamb shish) and the staff are all very welcoming and friendly. The vibe is also the best and also has DJ witch is even better and the decor is just...

Lovely food l, the staff is great very welcoming and helpful, very clean and stunning place i would highly recommend

I have been to North Pole quite a few times now, me and my husband love it here! The staff are so friendly and we have always found the door staff welcoming. We had our wedding reception here last Yr and all my guest had...

Do yourself a favor and visit this lovely bar restaurant in Greenwich south of the river The service is unmatched. The staff truly cares about your experience. The food is absolutely amazing –melts in your mouth. Absolutely brilliant Highly recommend! Jamie J

I went for a night out with the girls for food and drinks. We all had the best time the owner is lovely and the staff was very friendly Would definitely go back.

Love Brunch at North Pole! Honestly best night ever, if you want a great night with great food, amazing staff and a great atmosphere book a love brunch 💕 me and my friends had the best night. 💕we can’t wait for the next time there!...

Been going here for over 10 years, absolutely love this place. Staff are always so nice and friendly and welcoming. Usually do love brunch as price is reasonable for what’s included. Sunday roasts are so nice too!

Wow what an amazing atmosphere at the North Pole on Saturday!! Even though it was so so busy. Staff were all amazing. Drinks and food didn’t take long. They were all polite and did an amazing job. The food was out of this world. The...

Visited with a group of 6 friends on Saturday for the brunch and it was amazing. The food was presented lovely and so tasty the cocktails were nice too (would have preferred glasses to jugs but hey ho). We had a fab time and the...

This is one of my favourite places to visit! With family or friends, it's such a good vibe! Food is insane service is so friendly. From shisha to live sport this is the place to go.

Good food, Good music great crowd.. all you need for a perfect weekend plus I was catching up with old school mates and the ambiance was so perfect. Definitely coming back.

Great drinks menu huge variety, foods amazing again with a huge variety! Massive garden with plenty of seating, heaters along with a very chilled atmosphere and good music - once seated your served all your drinks and food which is a bonus. Inside North Pole...

My family and I have been dining and drinking at the North Pole for many years. It's always been our favourite go-to venue for family events, birthdays and special occasions etc. The food and drink is absolutely outstanding and the staff are super friendly and...

The best food around! Love the shisha here you offer such a variety of flavours. Staff is lovely, I regularly come here. The katsu curry is😍

Perfect time with family and the best roast in London. Lovely atmosphere. High level. Totally recommended.

I took some family on holiday for a meal. The meal was amazing, the staff were friendly and the service second to none. Thoroughly recommend the venue

Had a really great time, service was wonderful as was the food, reasonable price drinks, and a friendly atmosphere

delicious food with lots of choice for all the family , staff were friendly as always happy to help .

Best hookah lounge / bar in south london. Been here a few times and never let down! Ozzie the owner and his staff are friendly and approachable. Always willing to go the extra mile to make your visit amazing. The ambience was great the drinks...

Me and my couple of mate been to North Pole Greenwich bar and restaurant.we really had a great time there staff is amazing too they make sure customer have a great time thanks you we will come back again

My names Kaejay, and I want to say thank you to all the staff at North Pole South Pole bar in Greenwich, for a truly fun-filled eventful night. You always feel welcomed and it’s so convenient to meet up locally for all sorts of functions,...

Cane across this beautiful venue on a trip to greenwich.. decor is lovely as is the food.. we was a large group with young children and they couldnt make us feel more welcome.. great place for good food an friendly vibes

Not only is north poles food insane but the vibes in the shisha bar are absolutely immaculate such a relaxed feeling in there! Music is always on point & cocktails are delicious Staff are also very attentive! My go to spot for a catch-up with...

Well what can I say simply outstanding this place is fantastic I travel up from Kent regularly to Greenwich and this is my fifth visit to the North poll. the staff and management go out of their way to ensure you have a fantastic experience...

Drugs in all the toilets people also screaming in the toilet which was strange an then people threating to go out side an stab people what kinda place is this it’s disgusting how can nice drinks nice food be destroyed by the vibe they aloud...

Terrible food, non existent service. Cocktails overpriced and arrive in cheap old plastic jugs that have seen better days.

My son and I ate in your restaurant before we went to 02 on the 16th, coincidentally it was also his 13th birthday. The meal we had was amazing, so much of it we couldn’t finish it. My son said best meal he’s ever had....

I’ve had the best night ever in this place… the garden staff the drink the shisha everything was on point amazing highly recommended a visit..Savyata,Rojina,Sudeep,pujan,Rupak,Pratis,Aman all were really good I specially asked their name for their hard work and superb service. Thank you so much...

The girls and I love coming here for their drinks and food! The service here is exceptional too! We can’t wait to try out your venue in Bexleyheath!

Came to this Brunch on 19th Feb 22 my first and last brunch Arrived at venue which I must say was decorated amazingly Was placed in a back room with windows wide open away from the main area When our starters arrived we were asked...

Fantastic staff amazing food and great cocktails! 😋 would def recommend and 100% be returning! Made a fuss of the children and made us feel special throughout the whole visit even though they was very busy ❤️

Shocking!! Cocktails were over priced for what they were! Ok Greenwich is little more expensive then other areas but both cocktails we tried were horrid! Watered down spirits and cheap cactus Jack apple In the jugs had to pay extra for more vodka because the...

We went to the North Pole on Friday 29th October for a Halloween event. We had an amazing night. The staff were warm and friendly the DJ's were on point and the atmosphere was fantastic. I highly recommend this bar

Came for my birthday and had the best time. Service was amazing and the manager definitely made the experience very special for my group. Would definitely recommend!

I booked a table for 7:30pm for 3 people, was asked to provide my card details as they would charge me £10pp for no show which I know a lot of places do. The booking said that table needs to be returned at 9:30pm which is also fine. When we arrived we were asked to pay £5 entry! Nowhere on the booking, it was mentioned that we will have to pay £5 entry. So this put us in the situation either we pay £5 entry or get charged £10 for no show? My friend asked why we have to pay £5 and ladie at the door said because there is a DJ. we payed and stayed until 10:15pm and there was definitely no DJ playing! The food was below average, my friend went for mix grilled and said had a rubbery and cold chicken, I had a burger and I never even knew you have to chew something so many times. I literally had two bites and then just had my chips and a little bit bun. I know sad! my 3rd friend who had salad was the only one who said her food is alright. The service was slow, we asked for a bill, and the guy with a card machine came only 20min later so we missed our train and had to take the next one! The most annoyed I’m that for all of this I got charged £5 entry - terrible food, no DJ, slow service.

Asked for £10 entry fee by security at the door, no indication of this on website or door. Not sure if this is legit or a scam.

Popped in late in the evening and couldn't have been made more welcome. All staff were very friendly and happy to chat.

Not Happy!! On arrival i had to pay an entry fee. At no stage was I previously made aware of this. Why was it not on the website or Why wasn't I told when I made the booking? I was informed at the door that had I not arrived £10 would have been deducted from my account!! Why was i not told this at time of booking? I was not directed to my table and had to find my way through the venue to get to my table!! Once at the table I was provided a menu that was so damp I could not turn the pages! I was told its because they are busy. To me this is unacceptable. Whatever you do do NOT order a PinaColda cocktail it is disgusting. Finally... £35 for a shisha pipe??? Hmmmm I guess you can work out I was not impressed.

First time and I didn’t like it! Charged entry even though I booked?! We couldn’t sit where we wanted, even tho they remained empty, the food took hours, had to ask and ask and ask eventually arrived and was taken out the bill. Place is not clean, table sticky ashtray full, music and people too loud and drunk and over over priced. My cocktail tasted like a purée and Prosecco served in plastic cup. I will not be returning and will not recommend.

Workers were really nice and helpful and helped with anything we asked. They looked after my sister well as it was her birthday so an amazing experience. Will defo be back soon!

Great food, cocktails, atmosphere and bar/shisha/garden. Large TVs for sporting events inside and in garden (which has covered areas).

Price of shisha gone up to £35 from £25. Staff just talk in the corner. Limited shisha menu don’t even have mint. Drinks saturated with ice.

It was lovely but the only thing is we paid 5pounds to enter even tho we booked everything else was mint will be back

Overpriced and poor quality food. Atmosphere really dead and the quality of furniture and design is awful in the outdoor seating area

Booked at last minute. Fun evening had by all. Food was lovely. Booking made easier with assistance from Anna. We had a lovely server who was warm and friendly. Will definitely come again and would definitely recommend.

One of my favourite places in South East London! We always have a great time here. Excellent food, superb drink selection and FABULOUS staff. Will definitely be back soon x

Tanya the waitress carries the whole place, she is attentive and very friendly and made our night! Saturday Brunch is 10/10 organised by Kasie. Also a special mention to the lady downstairs with the long brown hair, your service was fab too. A great night out all round!

Booked outdoor garden got put into a separate place. Asked for a shisha was told I they wouldn’t serve it where I was sat. Not to say the manager was rude. But when I made the booking it said outdoor garden so I’m not quiet sure how that worked out. Service was poor waited 45 mins for each drink on top of that they had the never to charge service fee every time I ordered a drink.

Really impressive set up for outside dining in lockdown. The staff were very attentive and almost as happy as we were to be out (we we’re extremely happy) We only had a few small dishes to accompany our drinks but what we had was really very good. The atmosphere was very laid back and chilled. We had a lovely evening socialising, we almost forgot we were in lockdown and outside. We have booked to go again this time for brunch.

Best Sunday roast we’ve had out in ages.We had Lamb and Beef and children had chicken, the meat was fresh and loads of it, veggies were cooked perfect and gravy was delicious. Service was fantastic, Apple was really friendly, brilliant with the boys and couldn’t do enough for us. Will definitely be back for more.Went with the girls last year as well for birthday drinks and the cocktails were amazing...

Good atmosphere, great food and staff are really helpful and attentive.

Amazing food. Excellent staff. Really nice ambiance. Would highly recommend this venue.

Food was good, cocktails tasted good and it’s a good atmosphere. Staff were nice and gave good service but it was a bit hectic and a lot of people for a small space. I would definitely return.

Amazing food, amazing staff , amazing venue- 10/10

Staff are amazing and looked after us well, really nice atmosphere, the food is definitely worth the price, tasty, well seasoned, ok portion sizes, just the drinks that were a little too high for my liking. Overall this place is perfect for a date. Would definitely recommend

I booked for my mother’s birthday and she really enjoyed the food and atmosphere. Overall great experience, would definitely be back.

Had a lovely timenhere with the girls. The customer service in the garden was 5 stars. The food was delicious and the vibe was good! Definitely recommend it for a casual afternoon out to your local!

Dirty cutlery, no plates served with food, too expensive for tasteless food.

Nice little vibe in here and brilliant service. Definitely recommend

Great atmosphere and lovely food! Our waitress Tanya was so helpful - couldn’t have asked for better service.

Great place to visit and socialise with friends and family

I visited the North Pole for the first time this bank holiday weekend, my friend has been a fair few times and recommended it to me. On first impression the staff were all super friendly, and accommodating to us. The outdoor garden space was really nice, lit up with lights and plenty of heaters and great whilst during these pandemic times! The seating area was all separated with the use of clear screens which I thought was a great idea as I felt safe with social distancing but at same time felt like part of the atmosphere around us. The music was great, the drink sizes were good and the prices are a decent price! I highly recommend you check out North Pole and I shall def be coming back and recommending you.Thank you for a great evening. It was very much needed!!

My first dining experience post lockdown. Took a while for our order to be taken but the food was really nice & fresh. Only downside is we were sat between 2 tables of smokers. It would be nice if there were separate smoking & non-smoking areas.

Amazing food & service. Great atmosphere, been coming here for years as always have a great experience. Always have our family Christmas get together, we have the Christmas menu which is always on point. Visited the 1st May 2020, staff went above & beyond to make our experience enjoyable, will be returning!

Me a d twin celebrated our birthday together here with our friends. Thank you again for an amazing day. Food and drinks was on point. See you again soon. Claire xx

I just wanted to say a massive thank you to the amazing waitress Tanya who had made my night so memorable! Thank you girl!! ❤️❤️

I always have a good night here, the staff are lovely and will happily help anything! Play good music throughout. It’s cheap and cheerful. Looking forward to go back

We had a problem when ordered a vegan meal as they added cheese to the meal. It was altered after asking numerous times if they was eating cheese ( halloumi ) They are not vegan by close.

Reserved a table here post lockdown and it did not disappoint.the booking process was seamless and was followed up with a confirmation text message.on arrival we were shown to our area promptly and made aware of the covid safety measures.Our table was in the beautiful covered garden area, was spacious and comfy.food was delicious but even better were the cocktails.We will be sure to return as soon as i can get a babysitter!!Thanks Ozzy and your staff for making the evening so wonderful!

Thank you for another lovely night out. It’s really great to be back. Friendly staff and great atmosphere. Can’t wait to come back xx

Thank you so much for a wonderful evening 👌👌🎉🎉 Food was amazing and the staff too 👍🏼👍🏼 Had the best post lock down paartaaay yaaay 🎉🎉💃🏼💃🏼 BE BACK SOON 👌

This was a really nice place. It was a little too noisy for a family dinner but we knew it would be so expected it. The food was fantastic and the waiters kept us up to date with any delays to our food, we did wait a while for the dessert order but not unsociably so. I would definitely go here again

This has been my regular spot for 15 plus years.... went couple nights ago as not been recently (before Covid times) and got to say it’s still as good as it was back in the day if not better!! Food was lovely! Really recommend chicken wrap! Staff were very friendly and always making sure we was ok for drinks etc Cocktails are really good and you can actually taste the alcohol as most places they are watered down. If your looking for good food and a buzzing atmosphere then this is the place and you won’t be disappointed!!

I been going to this beautiful place since it’s been opened and I refuse to go any where else the place is beautifully decorated, the staff are very friendly and makes you feel welcome , the place to go if you want to enjoy a nite out ⭐️⭐️⭐️⭐️⭐️