The Malvern Hills Hotel Restaurant in Herefordshire, County of

Fabulous lunch after a lovely walk up British Camp. We really loved it. It was a little pricey for pub food but it was very good so worth it.

Visited Yesterday after visiting all the time for a beer we booked for Sunday lunch. What a disappointment it was. It was a table of 6 at 4pm (the only time they had) in the restaurant with a view (or not as the case maybe) we were right in the corner, where the waitress had to lean over us to put plates down, it made no sense for us to have been made to sit there. We ordered 3 x beef & 3 x chicken I had the half a chicken, with pigs in blankets (which are tiny) Yorkshire pudding & cauliflower cheese. Two of our guests complained as soon as the plates were brought, there may have been a dollop of cheese sauce of the plate but the cauliflower was none existent. They did bring a small ramekin which again was quite a lot of sauce but not a fat lot of cauliflower. My roast potatoes were undercooked, cold & hard. Chicken was okay better value than the beef however the breast was quite dry. The beef was very thinly sliced served medium to well (not a pink bit in sight) The veg was two small bowls, with cabbage, broccoli & grey carrots We had to ask for more gravy twice & 3 of us asked for mustard & was brought 3 packets that were really difficult to get into and contained a small teaspoon if that. No one table checked, I had to ask for another drink & one of our party actually went to the bar to ask for more gravy. They also had a gentleman dining on his own who they decided to sit right on top of us even though the whole restaurant was empty. A real disappointment for a Mothering Sunday treat (a week late yes) Also it would be great if they dusted the shelf with the ornaments on it as one of them looked like it had some furry Stilton in the bowl. Average at best. Rather disappointing.

We liked the location which is up on the hills where you can actually walk down hill however still be on the hills. In the middle of the hills so that is a good location. Restaurant/ bar was good with decent food and real ale with attentive staff. The rooms were clean and typical of a three star hotel.

Awful!! Ordered 2 steak baguettes with chips. The steak was inedible. Cut far to thick and full of fat and gristle. We had to send it back. They did offer to replace, which we did with 2 cheese baguettes but they then arrived with no chips. I know it states on the menu that apart from the steak baguettes the rest don't come with chips but as we had ordered the steak baguettes to start with you would have thought they would replace the chips. For a place that seems to have a good reputation the food is very poor and not cheap. £15.95 for a steak baguette or £10 ish for any other baguettes with an extra £4 for chips.

I met a couple of friends for lunch to discuss a forthcoming holiday, when we requested the WiFi code we were told that we were refused it as we were not residents, only restaurant customers! Most odd in this day & age. The lunch was good, I had the chicken breast & sticky toffee pudding but we couldn’t plan our holiday due to poor phone reception & no WiFi.

Hake on a bed of Pak Choi, the bed was missing and the fish burnt. The veggie wellington was a pastie and the vegetables about as appetising as my toothbrush. The haloumi burger looked liked it had been cooked with a gas welding flame and was incinerated. The chips were good and so too the kids menu only the adults couldn’t have it. Kids happy, adults broke!

We enjoyed a delicious lunch but what impressed us most was the fantastic, professional and quick service. Your staff are excellent! Thank you!!

Another unhelpful and rude service from one particular member of staff. There are far better places to spend your money.

Visited recently on my own for a coffee and light bite. Staff were welcoming and accomodating. Nice smiles all around and positive attitudes. Order taken promptly. This venue is full of character and has a very warm and inviting feel upon entry. A cosy feeling place with a good amount of space in the dining and general seating areas. Comfy seats too. I felt relaxed and in good spirits there during my visit. Had a coffee, then a glass of wine with my light bite. I have plans to perhaps stay here a night and see how that is but as I live nearby I will wait until the off peak season. Facilities are good and plenty of free parking. Take care if reverse parking by the stone wall near the front carpark entrance of the hotel as the top section of wall is set back further than the bottom so its hard to tell how close your car actually is to the lower part of the wall. Bump! Thanks for an enchanting experience, even if brief. I will be back soon!

Top rate service and food! Staff were very welcoming! We were an hour early but this was no issue, we were met by very friendly and attentive staff! Drinks were quick to arrive and rhe Sunday roast was a perfect price, size and quality! Well done

Well situated opposite the car park for the British Hill Camp. A prime spot which quickly filled up after midday this Sunday. Seemingly a mixture of locals and tourists. One of us chose the roast beef meal, a fairly standard Sunday meal, nothing special. The other had dressed crab which was nice. Not entirely sure pickled onions suit crab but I guess it’s all a matter of taste. Sadly the ladies bathroom was upstairs which is not disability friendly. Oh, and they are dog friendly, so that’s a plus.

We loved our lunch here after a walk on the Malvern hills. Fabulous outdoor seating in the sunshine. a bit pricey for what is good pub grub but worth it

wow the staff were fantastic the food was second to none you won't find better value for money than the Malvern Hills hotel beautiful.

This is a lovely little hotel in a great location. The staff are so friendly and helpful and c9ulsnt do enough to make sure your stay was a good one. The bar a restaurant where very nice, with a good selection of food and drinks. We had a four poster bed room, which was a really good size, with a huge bathroom. The location is perfect for exploring the surrounding areas. Would definitely stay here again.

My husband ordered gammon egg And chips but was served what was the thickness of Lidl bacon egg and chips for over £17. His chips were rock hard and anaemic looking. I had sausage and mash with veg it was ok but very dry with minimal gravy. Veg was ok but tasted like frozen carrots to me. Not once did any staff member ask us about our food or made any attempt to clear up when we had finished so that I would have the opportunity to complain. Unfortunately I had paid prior to eating otherwise I would have refused to pay in full! Staff appeared to be plentiful preferring to chat amongst themselves and obvious friends at the bar. We used to regularly visit here for lunch or supper but never again. Standards have dropped considerably and prices have rocketed! No wonder there were only 2 other tables eating at 6 pm on a Saturday night.

My wife and I had visited this lovely hotel/restaurant some time ago and returned here for afternoon drinks. We were well served by John who was very kind, courteous and hospitable, making us feel very welcome. We also met Angel, who was equally welcoming and is certainly a great asset to the bar/restaurant. Thank you for such a pleasant experience. We look forward to coming here on a regular basis.

We returned to this restaurant after remembering our enjoyable visit last year. So good was the food, that we returned for 3 nights in a row whilst working at a local event. We had different food every night and were not disappointed.

Very enthusiastic and friendly staff who are eager to please and nothing is too much trouble. Well presented food in an stylish and modern restaurant overlooking the hills. Excellent value, drinks cool, gorgeously decorated ladies toilet. Carpets in corridors to toilets, bedrooms, and in the...

After a walk on the Herefordshire Beacon we called in for lunch. We were not the only people who had had the same idea because they were very busy. This, fortunately, did not cause any problems and the friendly, helpful staff soon showed us to...

We visited here for an evening meal and was really impressed. The restaurant is very well presented and the food was amazing. The staff were really friendly and helpful. Would recommend to anyone wanting a fancy meal.

Malvern Hills Hotel is well appointed with a comfortable bed and very spacious bathroom. I stayed for 3 nights on a bed and breakfast basis for business purposes. Each evening i ate not in the restaurant but in the bar, where the food was entirely...

Stayed overnight ann had a lovely meal in the restaurant. My husband had the lasagne which came with garlic ciabatta. He said it was delicious. I had a starter of prawn and crayfish tian which was light and fabulous. I then had a steak and...

We booked ahead for our disabled son's 30th birthday lunch and made a point of saying it was a special birthday. On arriving we were 'greeted' by the surly manager at the bar who struggled to crack a smile. Thankfully my son's meal of burger...

Have been to this pub several times and it is a nice place but our visit this time was horrendous the weather was nice so we sat out on the patio, I know this place is dog friendly but people had the dogs on the...

My wife and I checked into this hotel for 5 nights recently and booked into the restaurant for dinner that evening. We ordered 1 half roast chicken dinner and 1 roast beef dinner .we were very disappointed with our meals as the chicken was over...

I was at the hotel for a conference for two days although I stayed elsewhere. I had a main meal on the Friday evening which was well priced, very good quality and a huge portion. I also had lunch on two days which was also...

Walked along the hills beautiful views and ended the afternoon herd for an ale and roast; delicious beef and a veggie Wellington. Great to come in at 5ish and roast still on; dog friendly as well and the pudding menu very good as well. Great...

I met a friend and her baby there for lunch , we went in the reception and turned to go in the bar , the manager stopped us and said rather abruptly “ you. Can’t go in the bar with the pushchair “ we asked...

Popped in 6.15pm for pre theatre dinner SeVice was quick and. Efficient Food arrived hot well presented extremely tasty scallops spinach mushroom special sooooogood! Hubby had there standard beef pie but he said it was great. We will return Lovely ambience Busy but not overcrowded

Had a great Christmas lunch here yesterday with some work colleagues. We had great food and excellent service in a stunning location. Will be retuning.

Stayed for 5 days. Excellent food and service everyday at both breakfast and dinner. Good menu for restaurant and all day eating. Standards never faltered. All staff were welcoming and helpful with every request.

Staff were friendly however, the food quality was shocking. Had a sunday lunch with chicken and most of the food was either tasteless or burnt. The gravy wasn’t very nice either. Definitely not worth the price you have to pay.

Sunday 23 September 2022, We went for Sunday lunch at ‘The Malvern Hills Hotel & Restaurant’. We had not booked but a lovely young man managed to fit the three of us in on a nice table in the restaurant with a wonderful view overlooking...

We sat in the outdoor terrace area for lunch. In my opinion I feel the ‘bar’ menu is somewhat limited as opposed to the main menu however I feel that the prices of the main menu was too expensive for lunch time. The Henry Weston’s...

On a warm summer day, after driving through the hills, we stopped here for tea. We sat outside and were entertained by all the locals sitting with their various cute dogs. Very pleasant to sit outside and have a rest.

Dreadful food today at lunch. Pathetic excuse for a Vegetable Thai Curry £15.95. Complained when it was served and again at the end. No apology or attempt to rectify. Complete rip off. Dine somewhere else.

What a shame as this hotel/ restaurant is in such a Lovely Spot...but staff give the impression that they would much rather be elsewhere! Food very average, will not return....

Stunning location, plenty of car parking and a nice clean restaurant But the staff I give poor marks to. As my family and I walked in it was almost all the bar staff stopped and stared, I can assure you we all have only one...

+ We booked to celebrate our Ruby wedding anniversary. Really lovely welcome from receptionist. High standard of cleanliness and well decorated throughout the hotel. Breakfasts really well cooked with local, premium ingredients, served promptly. Dinner on the second night in the scenic dining room complemented...

Visited for morning coffee before walk up British Camp and then later for lunch. Service was very slow, frustrating to watch other people who ordered after us get their food first! Hate it when that happens. Food was OK, lasagna and sausage and mash. Both...

Stayed here for 3 nights in July on a B&B basis.A comfortable modern interior, pleasant helpful staff. The breakfast was very good and catered for everyone tastes. The bedrooms were spacious and the beds comfortable. Large bathroom with a shower over the bath toiletries included...

Ordered 2 meals, one being okay but unfortunately the thai green curry which was almost inedible. Lumps of undercooked cauliflower and the chargrilled chicken wasn't chargrilled. Stale prawn crackers accompanied it. Won't be rushing back.

A family celebration was booked, a number of us attended, we booked malvern hills hotel for dinner. How dissapointed almost everyone was, the food was terrible, steaks over cooked and dry, prawn dish was off, which were changed, to many things to mention in fact...

A big family get together always marked by visiting Malvern Hills Hotel, for their quality of somewhere special to dine. We went for my mothers birthday (11 of us) and what a disappointment. Steaks that cost £30+ that arrived dry from being sat under the...

After a long walk we headed to The Malvern Hills Hotel for their breakfast. Two of us had the full English and another had the veggie version. Ate outside and watched the world go by. Food served promptly by friendly staff. Plates hot and food...

Wow - this place is shocking. I cannot believe the car park was full - we assumed it must be good because it looked so busy and the beer garden was packed. We literally ordered two drinks and a portion of cheesy chips which came...

Excellent lunch. Brilliant, efficient service at the bar from the staff. Great ploughman’s lunches…great beer. Couldn’t fault it. The scenery in the area is stunning!

We have loved the Malvern Hills Hotel for the last few years. Unfortunately, the last few times we have been here have been massively disappointing. We all think that the chefs have changed, because the superb quality and presentation of the restaurant meals have gone...

Lovely service all the staff so polite and helpful despite being mad busy and really seemed to work as a team and despite bar being full put us in restaurant but no worries about having a mix of bar meals and restaurant menu from the...

We popped in for lunch before walking the Herefordshire Beacon. It’s ideally placed right opposite the car park for the beacon. The staff were really friendly. The food was delicious and came quickly. I had the jacket potato with mature cheddar and my husband had...

We had a lovely meal here on Boxing Day. Food was delicious and hot and staff very friendly. We have eaten many times at this hotel and never been disappointed, we have never had a bad meal. Thank you Malvern hill hotel the meal was...

Arrived at a rather full restaurant but were luck that a table had just become free. Ordered drinks and food at the bar off the bar menu Sandwich and chips Food arrived quickly as it was full sandwich was great but the chips had been...

Visited the Malvern Hills hotel last night for dinner with friends, I can only say it was a pleasure from start to finish. Had our order taken by a lovely young man I ordered the Hake and my husband and friends took advantage of the...

A previous customer used the title "Never fails to disappoint" which sums this up well. We have just finished a meal which was utterly awful. Whilst the staff were happy to discount the value of the food, I was equally happy to pay the full...

We ate outside which was fine and the service was very good, The menu is pub grub and we ordered the goats cheese and beetroot salad as a main course. It was a classic how did you find the beetroot? It was hidden underneath the...

This has never been the most welcoming of places. I’ve visited very occasionally (as I’m local) purely because of the lovely location. This is about all this has going for it. I’ve always found it to be unwelcoming with no atmosphere. Popped in today for...

Had a wonderful meal with friends. Food was plentiful, fresh and delicious. Service was excellent and super friendly. Amazing wine too!! A fabulous evening. I highly recommend and can’t wait to go back.

We visited Sunday night for a meal with family. Ordered the Fish and Chips, chips tasted like oven chips (if not oven chips tasted just like them), measly portion of mushy peas and the fish batter was very greasy. Not a nice meal for what...

Visited on a beautiful sunny afternoon and sat outside on the patio with a lovely view of the countryside…. That was the best part now for the worst, we had pie with seasonal veg and it was totally shocking, worst pie I’ve ever tasted and...

I was very impressed one of the managers was kind enough to open a tab for us without a credit cards Also the food was very good indeed and the service immaculate. I would recommend and visit this place again. It has motorbike parking.

A group family lunch here on Sunday; service was very slow to take our orders, then to bring each course. We had to go and look for someone several times. I totally understand if they were short staffed but an apology goes a long way...

Always a warm welcome Evan when really busy. They are Always happy to adapt the food to please a vegetarian! As the Main menu doesn’t change but there’s always a couple of specials and there fries are fab! My dining guests had the Sunday beef...

Family do, a variety of dishes. Starters - risotto was really boiled rice with some peas. Ham terrine very bland. Confit duck leg quite good. Fishcakes ok. Mains - steaks were cooked as ordered and by far the Best Buy, although sauces totally tasteless (and...

Nice restaurant and terrace. Good food for lunch (highly recommend baguettes and jacket potatoes). Polite and helpful staff. Can recommend, perfect spot for lunch after a long walk.

Stayed for our wedding night, nothing complimentary for us. We were given the wrong key for our room so couldn’t get in. Once we had the key changed to the correct one we entered to a room that smelt strongly of bleach, very unwelcoming. There...

After looking at the menu at home and seeing the extortionate prices, I assumed the food would have to be good and infact I wouldn’t of minded the prices if it was. However, it wasn’t! On arrival we were taken to the table which as...

I stopped off here whilst killing time before having to pick my daughter up. It was a lovely day, mid-afternoon and just the right spot for a coffee and maybe a snack. I waited at the door and was told to choose any seat I...

I live locally but haven't been to Malvern Hills Hotel for a long time, as I always found that it just traded on its location it was always busy with passing trade and so I felt they didn't put the necessary effort in. But I...

Absolutely shocking behavior by management. We asked a waitress, who walked past after serving food to the only other table outside, if we could order two final drinks after our meal. She nodded and said she would come back. She then returned to the outside...

Visited for lunch following a walk around British Camp. Restaurant is dog friendly which is a plus. It was reasonably quiet during our visit, but, it was a Monday. We ordered burgers with extra onion rings and in general the food was OK, except for...

We had a coffee here on a previous visit and thought it looked nice enough to have a meal when we returned. We hadn't booked for a Friday night but there was plenty of space. One of us had the sweet potato curry with chicken...

Nice pub food but well presented, lovely views from the restaurant. Most of the staff are friendly and helpful, with a couple of exceptions but it was very busy which probably also explains why we had to wait over an hour for our food to...

Well furnished hotel/ restaurant in beautiful surroundings. Lovely view from restaurant. Large outdoor seating area. Food looked the part, but very poor cooking. Duck very over cooked, Rosti soggy, and red cabbage ok but far too much of it. Meat on Sunday roast good, but...

Friday evening meal Quick early evening meal We did book but not sure there was any need as dident seam busy inside or out Good menu but have noticed it doesn’t alter much but there are specials always a fresh fish choose. Great sides :...

The restaurant has spectacular views and is beautifully decorated.. Such a shame that the food and service let it down. 2 of us ordered duck breast and it was so over cooked. The accompanying veg and rosti were also terrible. This should not have been...

Steak sandwich and a nice pint for lunch, mid way through a beautiful walk on the Malvern Hills - perfect! Great outdoor seating area and good COVID precautions.

Has to be the most covid compliant but tastefully done place I have visited . So helpful despite being busy and wonderfull to enjoy some warm sunshine and malvern hospitality whilst feeling safe . First class

Myself, my partner and my daughter went on the hills the day it snowed. We went into the Malvern hills hotel for lunch. We were already in the pub and had been there for at least 20minutes and had ordered. My dad arrived with his 2 younger children after walking from welland which was a complete coincidence as we had been sledging on the hills. We were told very abruptly that we had to leave as it was obvious we new eachother. My dad said that we had not come together and he would happily go and sit on a table away from us or in another room. This was still refused and the waiter we were talking to had an aggressive manner. He told us we obviously hadn’t read the government guidelines. I tried to explain that I understand people can’t mix indoors but we did not come together and are happy to sit the other side of the restaurant. I said that I know a lot of people in Malvern and am going to say hi to people. I also pointed out that due to the snow there are a lot of people on the hills who would come here for food so should he throw out anyone that comes in that I know? He didn’t explain himself he just said we weren’t getting what he was saying. When I said I didn’t understand he got more and more aggressive and at one point stormed over to me and was clearly getting angry. I am 30 weeks pregnant and with a 3 year old and his manner was completely unacceptable. He gave us no alternative, if it was the case we weren’t together that we could sit apart and not talk across tables. We left feeling embarrassed and like we had been personally attacked. Malvern hills hotel is in a wonderful location and has been done up nicely. However, they need to address the staffing as this is an unacceptable way of treating customers.

We had a lunch and waited 45 minutes to get our food, which included a very poor fish and chips and several burger that were OK. The food was expensive for what it was but the setting was nice

Visited with friends October half term for a lunchtime snack. We were quickly seated inside by the window with great views, the menu has a wide selection of food on offer which all sounded delicious. We had steak baguettes which included thick chips, the steak was cooked perfectly and not chewy as it can be. The 3 sausages and mash with onions and gravy equally as delicious with the sausages all locally produced.. Good selection of drinks on offer. The hotel is popular with walkers being near British Camp and various walks across the hills despite this both the inside and outside never became overcrowded due to the well spaced tables and attentive staff. Overall a great place to have a meal or just drinks. Thank you

Just had a weekend away at Malvern Hills Hotel and really cannot find fault with any of it. Wonderful location, extremely friendly helpful staff and an enormous bedroom/ bathroom with a shower I really didn’t want to leave! We ate there on Saturday night and the food was excellent. The refurb they’ve given the hotel is very smart. This wasn’t our first visit - it definitely won’t be the last. We going back in May and actually can’t wait. Thanks Malvern Hills Hotel we’ll see you next year

Made has a last minute booking and certainly no regrets. On arrival the greeting we received was warm and welcoming. The room was superb with excellent views across the hills. We used the restaurant each night and the food was always good. Great care taken with the current Covid requirements. All in all very enjoyable very comfortable and will definitely be returning. In fact all was groovy

Great atmosphere- comfy seats (recent refit ) looking great inside but it always did! Glad to see they left the original oak panels.Food very good (shame the veggie lasagne off the menu) but good fish selection but few veggie options. I had the veggie tart it was tasty hot with good sides. No complaints from my dinning quests all plates empty so must of been good!Lovely staff always friendly- helpful and accommodating. Plenty of parking.Staff all wareing face masks.We will return!

Been here a few times for lunch with the misses and I always like to try something different from the menu. I have not once been disappointed and my partner is fairly picky and likes to swap and change a few items. This has never seemed to be an issue and the staff are always happy to accommodate us.

Popped in for lunch after a walk in the hills. I wanted to sit inside and luckily despite not booking we managed to get a table in the conservatory area. Staff very friendly. We had one of the specials which was dressed crab. Very nice and lots of crab meat. They were doing the Eat Out scheme which wasn’t a factor in going there but a nice bonus!

I had duck which was overcooked and fairly tasteless. The veg was red cabbage and again ...void of any taste. My friend has a ploughman's lunch which was ok but then its hard to spoil a ploughman's.Ive been coming here for years and never really had a great meal.This was the first time that I had dined in their restaurant and it is a lovely room but simply not matched by the food. The veg curry was off (even early in the evening )

The food is fine, beer was good, if not a little pricey- but you are paying for the location. No attempt at Track and Trace. Otherwise it would of had a 4 rating.

We visited on the 15/08/2020 our experience was made really special by one of the excellent waiter staff. Ieuan (I think thats how you spell it) dealt with us and I can honestly say that his enthusiasm, kindness and energy really made a lovely meal great! He made us feel so welcome and nothing was too much for him, he worked so hard to make sure we all had the best experience we possibly could. He is an asset to the team and truly made our day!The food was also beautiful and the perfect amount! It was such a lovely meal. We cant wait to return soon for another lovely meal!

Our party of 4 (2 adults, 2 young teens) called to book a table in the morning and the only time available was 8:45pm, which we booked. I was encouraged by this, as I felt that if they were so busy, the food must be pretty decent... *SPOILER ALERT* it wasn't.We ordered the Gammon (with pineapple, fried egg and triple cooked chips), Lasagne (with side salad and garlic ciabatta), Homemade Beefburger (with bacon, cheese and triple cooked chips) and a Trio of local sausages (wish mashed potato and onion gravy). Unfortunately, all of it was disappointly sub-par.The triple cooked chips were crisp on the outside, but lumpy and 'chunky' on the inside, rather than being soft and fluffy, as you would expect. The beefburger was very oddly shaped (some of which is to be expected, after all, it was home made), but it was so thick in some places and so thin in others that it had cooked unevenly, and most of it was extremely dry and it crumbled everywhere. The sausages were bland and there was not enough gravy. The worst meal by some stretch, however, was the lasagne. The only bit that had any flavour was the cheese on the very top (of which there was very little). It had very clearly been made a while ago, then frozen in portions, before being reheated in a microwave. No effort had gone into even pretening it was fresh - for example, they could have sprinkled some cheese onto the top and put it under the grill for a minute. The side salad was dry - it had obviously been chopped first thing in the morning, and served to me 12 hours later. It consisted of a small amount of lamb's lettuce (the only really edible bit of the salad), chunks of chopped red cabbage - not even shredded!, grated lumps of raw, dry courgette, old, dry gratings of carrot and a couple of cheap, not-quite-ripe-yet baby salad tomatoes. The garlic ciabatta was dry and so burned on the sides, that I could only eat the very middle of it. Very disappointing.We decided to spare ourselves the pain of dessert.The waitress, however, was lovely! If she hadn't been so personable, I would likely have sent at least the lasagne back, but seeing as we were only visiting the restaurant as we were staying locally on a short holiday, so won't be going there again and the waitress was so nice I din't want to add to her workload on what had clearly already been a long day for the staff, we just left it - so I do admit that I didn't give them the opportunity to rectify anything. It's perfectly possible that if I had brought it up, that they may have been able to resolve things to my satisfaction.

We had Dinner here on two consecutive evenings, we were visiting to walk the hills.The staff were friendly and welcoming.The atmosphere was relaxed and regulars were greeted by name. I had the curry and chose the salmon to go with it, it was delicious!My husband chose the trio of sausages, equally delicious.The next evening, we both had a fish starter followed by fish and chips, all outstanding.Never had such excellent chips and not forgetting a great side salad.Well done!

We stopped here for lunch as recommended and we not disappointed. Quick service and good food. Nothing special but met all expectations. The fish platter was very generous. They've done what they can to limit the impact of track and trace and the staff were very friendly. Thanks!

We decided to call on after walking up British Camp in the morning and it was worth it! The staff are all very friendly and knowledgeable about various dietary requirements. The food was really tasty and we plan on going back again!

One of my regular “watering holes” for when I’m hiking up the Malvern hills which I regularly do , and an afternoon drink here is always welcome however the last time I went I was particularly disappointed that they have stopped selling food (despite weeks after the pubs/restaurants were permitted to fully open by the government) and we were told that they are planning on allowing day service of food this weekend - which is entirely illogical , viruses operate on weekends as well but this virus clearly isn’t a threat to the vast majority of people anyway and all we got was a minuscule bowl of chips thrown at us and charged the moon and sixpence for it. Poor!

Not had a meal here for about 18 months. Horrified by prices. £17.50 for lamb shank. You could get 2 in Witherspoon's for that including drinks ! However that's not our real gripe. Mine was bland tasting lamb, hard vegetables and not enough gravy. My wife said fish okay, but very small portion and not enough vegetables. We came home and ate again 2 hours later. Annoying because eating out was supposed to avoid that. I'm sorry, but if you want to charge over the average then the chef is going to have to do better.

Had a great night with my family. Food and service was exalant. Allergy menu available on request. Well worth a visit.

Visiting with friends on a Saturday night, we really enjoyed it. The food was great and good value for money and the staff were also very pleasant. Good honest food in a nice environment.

We visited the Malvern hills hotel today, Boxing Day. We are from Malvern and go to this hotel/pub often. We were asked to leave the bar area as we had a pram (and could not take baby out as he was sleeping); we missed the sign on the door and were told to leave the bar area as they do not allow prams. That was fine. A nice guy behind the bar told us we can sit in the area by reception where the chairs are; we also had a dog and there were 7 adults... so that’s where we sat. The bar manager josh was very rude in telling us we could not be in the bar to begin with, and when we moved to the reception area he literally walked into my step dad when he had more than ample space to walk “around” him, were talking meters. My step dad asked him what his problem was with walking around him... josh squared up to my step dad and shouted at him “what’s YOUR problem, you can leave if you’ve got a problem” he was very aggressive and threatening. He had a SERIOUSLY bad attitude. I naturally asked for the manager as we had bought a round of drinks and paid for parking across the road. Josh told me HE was the Manager and continued to have a bad attitude with me... I am a 5ft2 30 year woman and a customer ... he was extremely rude and very angry in his demeanour to the point I was shaking . I Could not believe somebody working in that environment could be so rude. We spoke after to a very polite waitress who got us the ACTUAL manager. The Manager and the mangers wife then appeared ... clearly over whelmed by a busy bar ( can I add there was no queue for the bar, it was busy yes but not that busy I have worked in bars abroad). They were no help, I explained how confrontational their bar manager had been to feb point he was near enough physical,and they had nothing to say, just that it was busy? Is that really a good enough excuse for a bar manager to nearly caused a fight? The father of my nephew who is the baby we had in the pram has been in the navy for 11 years ... I am a manager of a dementia ward and my mother a Manager of a care home. We all know what hard work is like and we all know to address people politely and resolve a problem or complaint. We weren’t even offered the complaints procedure, an apology or anything else other than made to we were a nuisance. This however was beyond unprofessional and absolutely unacceptable . We weren’t offered an apology and the manager and his wife basically ran off with nothing to say about there pathetic bar manager josh. So unhappy and annoyed by this I am writing a complaint on Boxing Day. I want an apology or some kind of compensation. We were absolutely fine with the no pram policy which instated to the manager, we sat where we were told we could sit, the bar man KNEW how many of us there were, and then to be started on ... your bar manager is extremely jumped up and needs some training on customer service. I would NEVER let any of my staff behave in such a poor manner. We understood the rule but we should never have been spoken to SO badly. I will be expressing my feelings on other media as I am that SHOCKED. Josh is not the kind of person I would want running my bar and I’m pretty sure had it have been any other situation he would not be confronting 3 over 6ft men in the manner he did. TRAINING NEEDED ! Or more! The sack!

Great atmosphere, friendly helpful staff, very christmasy, open fires, plenty of parking.Busy hotel! But nothing was too much trouble. Main menu stays pretty much the same but there are always interesting specials.And plenty of vegetarian chooses.V good wine and draft local beers selection.Four of us all had something different of the menu the food came out together (not to long to wait) healthy size portions pipping hot! Couldent fault it! We all enjoyed and at reasonable prices. We will return.

Regular visitor, always excellent. Food is good value for money and the service is always very good.

Three of us had the fish and chips, all were very tasty, fish was large, plenty of chips, good value for money, friendly and helpful staff, have been before, always had a good meal