Charlottes Teahouse in Cotswold

Terrible experience, waitress was clearly new or stressed, snapped at my Husband and told him to wait in the hall, we asked for the window seat to be snapped at No! then a gesture saying there's the specials. We had our grandaugter with us and decided it was not a good atmosphere for her, so left. We went to the Museum cafe and received excellent service. This waitress needs to have some training in the importance of customers and how to treat them visited today Sat 13th Apr.

Brilliant experience today on such a rainy afternoon in Truro! Well worth the visit! Brilliant Tea room, freshly baked scones and the jam wasn’t too bad either ;)

After researching where to go to take my mum, for an overdue Mother’s Day afternoon tea, and this place was perfect, if we could give it more stars we would do, if you want an experience thats away from every other standard coffee house that is on every street corner, then this place is it, for £20.00 we received our beautiful sandwich, 2 scones, clotted cream, 3 cakes and an amazing pot of tea with extra hot water, so we had 5 top ups each. The staff are fantastic and my mum loved the fact it took her back to the days when her mum used to treat her as a child for tea and cake.

Fantastic savoury tea. Such good value and beautifully presented.

Disappointed. I went in here for afternoon tea. Greetings by a young land. We are if we could sit in the window area, told No, we were only 2, which I would have understood if the were busy, but out of a dozen plus tables only two were being used. We were placed next to a couple eating their lunch, but almost right next to them, so they moved their table to give us a little room. Waited a while for the young lady to come back to tack order (just stood in the kitchen). Asked if they had some or low-fat milk as I could not stand tea with full, told no, so didn't stay, went to cornish bakery across the road much nicer. But I am sue Charlotte's is nice, when they are no busy with 6 customers

Just a lovely place to sit, relax and eat lemon meringue! There are other things on the menu of course... The other dishes looked and smelled amazing as they passed us by. Coffee is excellent, tea doubly so. Totally worth a visit if you like a peaceful break from the hustle of the town center... Which is nice too!

Friendly staff who were welcoming, we had the high tea - flavour was there, but a little disappointed with the quantity (half a sandwich each - which we paid extra for as it was classed as premium), small selection of sweets given it was for 2. Tea room was looking rather tired. In comparison to other places, we felt it was lacking, and expensive for what it was compared to other's we have seen, which had more sandwiches, more scones etc for less.

Quaint teahouse located in the centre of the street. Nice view overlooking the street. Good coffee served. Food was average but overall nice.

Best place to chill and enjoy your tea in Truro, very cozy atmosphere and friendly service

What can I say?! Absolutely dreadful customer service as a local I’ve always liked this tearoom and thought we’d introduce our granddaughter to it. I specifically checked the opening times on the website and seeing as it was supposedly open until 4.00pm we popped in at just gone 3.00pm today. We were greeted on arrival by being told the kitchen had just closed so they were doing just drinks which was fine. On sitting down we were then told that the place shut at 3.30pm! We queried this as it said 4.00pm on the website to which the response was they were not busy enough in January to pay the staff to stay open! Then we asked for two cappuccinos and an iced coffee for our granddaughter and the waitress said that was a problem as she had no ice! We then said ok make it three cappuccinos and she said that was a problem as she only had enough coffee for two and she didn’t want to open a new bag of coffee! Absolutely ridiculous, so with that we left! With that attitude you’re lucky you’re still open at all and we certainly won’t be going back again! We quite easily found another place that actually wanted our custom!

Lovely atmosphere and service, but the food is just passable. Very disappointing cheese on the ploughmans and the bread was not particularly fresh. Missing that extra 10% to make it really worth it!

This year's Christmas Cake is yummy, as is the soup.

Lovely little place, very friendly staff and tasty food. Just the job for when the weather turns a bit sour!

Been to Charlottes a few times now, always good service, good food and smashing atmosphere, love the place

Stopped in just for a sandwich takeaway. Got the homemade coronation chicken. A bit disappointed. There was just too much mayonnaise in the recipe. Lacked a good curry bite as well.

Arrived 325pm left 355pm, staff cleaning up around us, talking about vacuuming, closing windows, cashing up, we rushed our food and left, never felt so uncomfortable. Just an observation, lady with short hair and jeans needs to learn how to clear tables with a tray, fingers in glasses cheapens your product and makes it look like a seedy bar!! She was also the lady who gave us a “ thank god for that” look when we left. Won’t be back and will not recommend !!

You may wait a while for a table, but it is worth it. The food is always delicious and they have an extensive list of different teas and coffee. Never disappointed by the freshly baked cakes (recommend the chocolate fudge cake).

We got the High Afternoon Tea, a selection of sandwiches, Eggs Royale and the tomato soup. The kids really enjoyed their food and we did too.- 10/10. The service was spot on and we loved the traditional feel of the place.

Loved it, food was great and the atmosphere was perfect

Last minute drop in for cream tea which was very nice and worth the money

We had afternoon tea here with some friends and it was an amazing experience.The food was great and the tea room had a perfect feel to it.

Pleasant surroundings but service was woeful. Very expensive for very average food, I would give it a miss

Quite simply a fantastic tea room, one of the best I have ever had the pleasure to visit. Staff were very friendly and the actual tea room is as traditional as it gets in this day and age. Food was delicious and very reasonably priced and it was a real delight to be served proper tea in a proper China teacup and saucer. Will definitely be visiting again when I am next in Truro.

Lovely unique place takes you back in time. Very varied menu with great food and good service. Well worth a visit. Once you have been you will definitely want to go back again.

We found this by accident. Lovely tea, scones and sandwich. Good old fashioned service and relaxing. The cakes looked amazing. Would strongly recommend.

Always visit here when in Truro, the food is always great and a good place for afternoon tea

Wer das Ambiente eines „alten" Teehauses genießen möchte, darf das hier nicht verpassen! Der Kuchen ist ein Gedicht! Sehr freundliche Bedienung!

We love this tea room. We found in abiut 5 years ago when walking around Truro and ever since we have always come back to have their sandwiches, cakes and cream teas.

Very nice place for tea and cake. Highly recommended.

I must say …was looking forward too the visit But really let down with the quality of food Service was on point

What a fantastic place to have tea. A must if you are down those ways

We visited here on Thursday and, wow. What a place. We were greeted by very polite staff and were guided to our table in the most beautiful room I've ever eaten in. The staff were very friendly and the food was amazing. We were made to feel so welcome. I would definitely recommend paying a visit here and we will definitely be back. Thank you to all the staff.

Took friends who were on holiday very disappointed the male member of staff was extremely rude and obviously wanted all clientele out asap (we arrived at approx 3.30 for drinks and cake ) then proceeded to clear table before we had finished and then asked for payment -presumed in a ‘hurry’ to leave - we won’t return such a shame that staff spoilt the visit as cake was good

Oh dear, what's happened to Charlotte's? Grumpy waiter with no manner. Our drinks didn't arrive. Our plates were just plonked down onto the table. The scrambled egg was rubbery and the toast had been spread with margarine. The dinning room smelled fusty. Dismal.

Terrible service waited over half an hour for a sandwich then ordered a cake that they forgot to serve - expensive and poor service - we also met another couple on our way out that were also not happy with the cost and service - your days are numbered guys

Always pop in here when I'm in Truro. Lovely old English surroundings, proper tea in China cups and great food!

A very busy place. Food was excellent I had the salmon and avocado sandwich on seeded bread with a pot of green tea. Indulged in a scone, cream and jam for afters. Service was a little slow due to the place being full, the staff were friendly and helpful. Great atmosphere. Will definitely make a return visit.

Amazing food really nice people a super place with a nice range of food and drink

Absolute gem of a find. Made a special detour to visit a second time. The waiting staff are attentive and very sweet. Thank you.

Gentleman who served us was not welcoming. Seemed an inconvenience. Sugar holders were filthy. Very expensive for what we ordered would not go back

A lovely place for brunch in the centre of Truro!

Service was fairly slow but we were warned that it would be due to large group in adjoining room. Food was nice but must admit the Hogarty Pie was an extremely small portion. Shame, as it was delicious but a large side salad was served with it which was nice. Venue nice and waiters were helpful.

Very accommodating, asked for something to be changed in our food choice, it wasn't a problem.

Waiter very rude , food no better than an ordinary cafe . Not clean . Basil Faulty comes to mind . Not comfortable or welcoming . This place used to be a treat but after witnessing staff disputes with the boss , won't be going back again .

Buggy service. They took the order from the couple who came in after us. Took ours only when reminded, then brought us the other couple's drinks by mistake. Our drinks eventually arrived but no cream tea (the other couple were eating theirs...) Asking, now for the third time we, got that sorted out and the comment "Sorry you had to wait". Food and location great, service below average.

Always enjoy eating here, staff are always friendly

A touch of class in centre of truro will visit again

Food good.service is ok.but after you've ordered and eaten the main,no one approaches to see if you require pudding.Even after trying to attract attention..this is not the first time we have had this .In the end we paid and walked out .

Lovely tea house in a beautiful building. Nice food and drinks and friendly service

A wonderful place, for food, service, and great staff. I am very happy to highly recommend Charlotte's Tea House. The building that it is in,is stunning!

This was the best food I have had in a very long time!! We frequent different places for lunch and breakfast and I can firmly say this place is now at the top of my list! The coffee was delicious, as was the hot chocolate! I had beef stew which was MAGICAL, perfectly seasoned and very filling! The vibes of the place were immaculate, very chilled energy and lovely decor! The staff were really helpful and pleasant and made the experience even better! Highly recommend and will be back again! THANKYOU, Perrin, Max and Lanie :)

Very wide menu plus a specials menu. Lovely views out on to the cobbled streets in Central Truro. Good staff and excellent service. Will definitely eat there again

Fantastic hidden gem with an antique book store near by.

Cute place and beautiful building full of character. We had high tea which was much more filling than it looked. There was a younger lad working who was very polite and welcoming and one older guy who was slightly miserable which was a bit suprising at sometimes but all in all a nice place to visit

Worth the walk upstairs for this traditional tea and cake. The service we received was superb. A bit of a hidden gem if you are old school....

Such a lovely place with a beautiful little book shop, delicious food and a wide range of menu options

Awful Brunch bacon like shoe leather, egg poached to buller perfection even toast was yyk needless to say i wont be back for seconds

A very delightful and quaint tea room in the centre of Truro. Superb wholesome food, well presented, with polite and friendly service - very well worth a visit.

Lovely little place, it was very busy so much we was seated and then moved again. Loved the old traditional vibes. Reasonably priced.

After a long drive it was a pleasure to be greeted and fed , the food is well cooked and presented well 😋

Charlotte's tea house is a must if you ever are in Cornwall. The cream teas, cakes especially the chocolate cake with clotted cream and tea were fantastic. A delightful tea house and well worth the visit.

We had a afternoon high tea which was so good. Nice view.

Excellent Cream tea and location

Loved this tea room for ambience of olde worlde setting, good food selection and great attention to detail. Charming.

Very disappointing, gentleman staff rude and dismissive, felt like an inconvenience. Cleanliness poor throughout.

What a breath of fresh air...... fabulous service atmosphere and the best toasted tea cake and coffee highly recommend 👌

A quaint restaurant come tea shop. We will go again.

Excellent place to have coffee tea desserts good friendly staff cakes to die for

Good friendly service. Should be lovely atmosphere but was a little hollow. Food good

The best tea house in Truro by far

Love it. We both had a very delicious crab salad excellent service.

Very nice an old quaint tea room but lovely cakes and food and good service

Lovely atmosphere, delicious cream tea..service very pleasant. Will definitely be back!

My first time in Charlottes. I went with a group of people from Penryn Camera Club and the food, staff, building and cleanliness were all excellent. Wait times were acceptable and the staff regularly checked we had all we wanted. Waitress even chased down an escapee pickled onion! Pricing was reasonable, especially considering the quality of the food. I will be going back again regularly - cannot praise higher than that.

Had tea and cake this afternoon, the cake was delicious. The lady that served us was fantastic, polite and dressed beautifully. Will definitely be visiting again

Always a good place to eat and relax.

Popped in for a lunch of toasted sandwiches. Really delicious! Homemade coleslaw and a side salad too. Very moreish. Will definitely be back!

Once again outstanding with lovely views over the centre of Truro. Lovely friendly waitress, nothing too much trouble.

Just a really lovely place to visit everything is homemade and delicious. The staff are friendly and helpful. A Victorian era tea rooms a must visit ❤️

On our second visit to Truro, we once again visited Charlotte's Tea Room. The Tea Rooms are steeped in history and have a very quaint interior. The beverages and food are amazing. On this second visit, we once again were looked after by the amazing staff. Unfortunately, we then encountered the Manager . We asked if we could take away our scone, clotted cream and strawberry jam, only to be told we could not have this food packaged to take away, but could be sold the exact same food at an extra cost by the Manager. We declined his generous offer to re-purchase the food we already had in front of us. After we had finished our meal we asked for the bill and started to put on our coats. The bill and the cash payment was collected by the Manager who decided that I was going to leave a tip. This was quite a remarkable piece of customer service as I had not offered a tip and was waiting for my change. In conclusion the female waitresses were amazing but the male Manager could possibly take some lessons in managerial manners.

Lovely place. Really interesting building, a very smart place with good menu and service.

Very sweet place, definitely visiting again

Fantastic and fantastic experience. Highly recommended. Thank you Chris Penrose for pointing it out to us.

Cosy tea room with good service and food

My husband and I went in there for lunch. Got served quickly. Got our drinks then ordered our food. It was really good. We then wanted a dessert. The waitress came and took our dirty dishes, but never came back to see if we would like anything else. We got up and paid and told the waitress that we did want something else, but could not wait as they were getting busy. I am in the food traid myself, but as I am clearing tables I always ask if that person or person would like anything else.

Fantastic choice and great quality and value. A true gem!!

Waited behind the velvet rope to be admitted, during which time the staff and the man in charge studiously avoided any kind of acknowledgement or eye contact. Finally we were pointed towards our table and handed a couple of menus to peruse. After some time the chap arrived to take our order (oblivious to the fact that a couple who arrived after us were already well on with their lunch) in his best Basil Fawlty-esque exasperated frustrated mode. Eventually our food arrived, seemingly not served to us but to two invisible guests at the far end of our table. As toasted cheese and onion sandwiches go they were OK, but in truth I've had better as a pub lunch - not bad but overpriced for what they are. Won't be on my list of places to revisit!

Lovely selection of sandwiches and jacket potatoes. High tea is fab with great views over Truro. Very quaint and traditional. Excellent range of drinks including teas and fruit teas

Lovely food and drinks and a beautiful cafe

We ordered the cream tea set. The scones were very delicious.

Really nice afternoon tea. Would recommend

May be nice, I don't know - arrived 40 minutes before closing and was told that they had stopped serving... Given the attitude, I won't be attempting a further visit.

It is amazing and the food is amazing I recommend to go here

Lovely old fashioned tea room. The cream teas were excellent.

Excellent value for money lovely people

Fabulous find in Truro. We had the best lunch during our whole trip , the cakes were first rate ! Staff were all extremely polite and the service was excellent

Cream tea was great and the staff were really lovely

Lovely place and staff, perfect place for afternoon tea

Excellent tea shop. Very traditional, down to the servers uniform!

I have used charlottes for many years with my children and then grandchildren. Since losing my husband and suffering recent illness myself, it is been quite a while since my last visit. I have noted the backbone of charlottes being the staff have all gone replaced by children who have no clue of what charlottes tearoom stood for i.e. the past, quality and an the experience. The quality of the food was below par, The service of one particular young waitress who’s Stoneface looked like it had been through a pencil sharpener, her attitude was far worse. After receiving a VERY green jacket potato which proves old stock is being used (Googled it), I respectfully sent it back to be replaced with.... another green potato... my granddaughter who didn’t want to make a fuss ate the cheese on the potato and left the rest. The “staff stood staring and made it obvious they were talking about us negatively throughout the duration which was awkward for my guests. Our high tea sandwiches were a little stale and the scones were hard. Eventually The nasty waitress reluctantly came over because we were not eating, I pointed out to her politely that the sandwiches were not very nice because the bread was hard and the scones were stale she said “they can’t be they were made today” IMPOSSIBLE.. how can you have a fresh stale scone? She continued “The bread was delivered today from the market”... we asked her to feel the bread and she refused saying “there’s nothing wrong with it” We were called liars in every way but the word! I said I would pay for the six of us but I’m not happy with the standard of food... as we got up from the table she stood in the doorway blocking it as if we were going to walk out without paying, she made it very obvious and I was furious... I paid my bill and left telling the owner we wouldn’t come back, then he asked “why’s that” and I said that I’d already explained it to the rude waitress, I did not want to make a scene and I did not feel well enough, I just needed to get out of there. The standard has dropped way below par. For lunchtime it was practically empty which proves they’ve lost their clientele? Living in Truro this was a place we would always go to, I will never go back to charlottes tea room Truro again.