Kaim Park in West Lothian

It was a lovely night out with my daughter

Wasn't allowed in to visit the Mother of our Children

I stayed at the Kaim Park Hotel for 8 months. Staff were very friendly and helpful. Some of the other 'guests' were very strange to say the least. The manageress was very helpful and I want to say how grateful I am for her help and support while I was there. Thanks N X

Stayed here for 11 months staff very nice and helpful . House keepers brilliant done very good job and friendly. Manager very professional and helpful and bar manager also. Big thanks too staff helped me alot in my stay. 🙂

In the middle of repairs but very friendly staff and great location

Awesome place to chill and have a pint. The staff are brilliant and so are the regulars

It was really busy . Not much room to move

Bar has been given a lick of paint and a new projector tv has been added. Very nice. Actually thought I was in the wrong bar lol. Few other changes have happened since my last visit. I like what they've done.. so far 👍👍👍

Room service staff are rude and the rooms are falling a part my window was broke broke couldn't shut for 3 months theres water leaking from my sink and someone is stealing clothes ie I got my jack stole would not recommend

Food was mediocre at best and the service was slow. Property was dated and untidy. Only stayed for a meal so can't comment on the room.

Its not really set up for paying guests. It houses homeless people and they can use the bar. Tbh I wouldn't take kids there as its ibvioys some clientele are very rough. Shame as ut used to be a great place but some might not feel safe drinking there.

Now used mainly for homeless accommodation.

Very noisy and room not good On the plus side the staff were great considering the hard time we are going through

Service was pretty poor in the bar. Staff advised you can get served at the bar until 2am as we were guests. Yet you get turned away and told its 1 am the closing time is. Dissatisfied

pleasent place only went to a wedding reception there

Really good restaurant with good selection of food,wine and beer.A good sized car park for easy parking.Excellent place for a party or large group.

Unfortunately my experience with the Kaim Park wasn't very good albeit that it was almost a year ago, my wife and I were at a 40th birthday party and the buffet left a lot to be desired. As stated this was almost a year ago, so it may have improved since then, I can only go by my experience at the time, but I haven't been back there since.

Don't go! Dirty , run down hotel. No restaurant. Not kids friendly (they are not allowed in the bar). Accommodating homeless!

Have been a few times over the years, mostly the food is nice and the staff polite but the past few times we visited it has been a bit chaotic, a few other tables including ours waited quite a while on our food with no apology when it did arrive. We won't let it put us off coming back as most other times things have went OK.

Le camere sono piccole e orrende puzzano di vecchio, le lenzuola sono umide e io ho trovato anche qualcosa di sporco nelle lenzuola, le porte sono verniciate a pennello in modo orrendo, le finestre sono orrendamente vecchie passa aria da tutte le parti e come non averle, il bagno non ne parliamo, i tavoli della colazione sono verniciati con il pennello, la mattina le tazze i piattini sono appiccicati su di essi, un albergo cosi andrebbe chiuso, è fatiscente.

I booked this hotel online o the 11/5/17. I wish I looked at the review. I emailed twice about an early check in and their check in time was 2pm. And we had a wedding at 1pm. I then called the hotel to see if there was a earlier checking. I told the lady on the phone that I had emailed about this twice. The lady said "we are fully booked just now and if we have a earlier check in it would cost be £20" I said that would be fine. She then said " but there is nothing anyway". I found the lady's manor on the phone not very pleasant. We were in a double room charged at £70 including breakfast. Parts of the hotel is nice but there is parts that are very tired. I'm sure it's working progress... Our room was very basic. There was a few curly hair's in the bed and on the bath. The walls and celings were marked furniture was marked too. There was no cupboards but they have put a pole in the room. Obviously to save space but there was only 2 coat hangers. I felt the room was over charged for the standard it's in. My friend has a guest house for homeless people and her rooms were better quality than this. Breakfast was a disaster. There was 11 including us in the breakfast room. There is a selection of 4 cereal tea/coffee and orange juice and toaster for making your own toast. The full fried breakfast entails of 1 sausage 1 egg 1 slice of bacon 1 tbl spoon of fried mushrooms 2 tbl spoons of beans and 1 plum tomato. There was no bread to make toast no glasses for the oj. We waited 30 minutes for our fried breakfast. The waitress came over said the chef has to cook the sausages from scratch! I don't know how else the chef cooks the sausages but no link sausage takes 30 minutes to cook. We won't be back and we wouldn't recommend the hotel or breakfast.

Great for our wedding rooms need a wee bit more detail but good sleep staff friendly bar prices are reasonable

Absolutely appalling, we walked out after the main course. The waiting staff were young and in experienced, everyone was complaining. We decided to cut our losses and head home. We were bitterly disappointed, this was our family Christmas day dinner.

I came here with my family on Christmas Day, there was 7 of us expecting a good day with good food. The servers were all over the place, disinterested, with no idea what was going on. I do think this was due to bad management on the day but my goodness, they were so slow. We waited almost an hour for our starters, when they did come we were missing things, main courses were even longer. The food was okay, most certainly not worth the £55pp they were charging. It ended up us leaving before desert 4 hours later. Most of the tables around us were also leaving as they were fed up waiting. Very disappointing on their busiest day of the year so it seems.

I was totally disgusted with the meal .. After paying £30 per head for it .. It was return as the roast potatoes were burnt black .. The puff pastry on the suppose steak pie was frozen .. The first time we have been there and would never recommended this place... The manager did give us a complimentary drink each .. They should have returned our money ... Never go back.

This place Could be so so much better. The food is not to great at all , the restaurant was empty ( I take it not a lot of customers go back ) and there just wasn't an atmosphere at all. They must be trying to save money on the heating as the place was absolutely freezing. We were there with a party of 9 and we all kept our jackets on. The only person there that was professional, caring and just a credit to that place is a very young waiter called Stuart. He has potential to go far in customer service that's for sure. He is wasted in that place ...

Came here for some fish and chips as had heard it was good but when the food came it was cold and soggy, the wait staff were slow to attend to us and it just felt like a big let down over all.

Have eaten here many times, unfortunately on this occasion was very disappointed in meal. Not sure if it has changed ownership doubt we will return. Hi

We booked the KP for the reception after my Mum's funeral and I truly wish we'd chosen another venue. The function suite was unstaffed and in darkness when we arrived. When challenged, the staff member responded - somewhat abruptly - to say we were 15 minutes early, so it was evidently our fault in his opinion. The function suite was then hurriedly lit and a single staff member allocated to tend the bar, but the gents' toilets' hand drier didn't work and there were no hand towels or toilet rolls in there either. I made a poor choice of venue for a stressful day. If you are looking to book somewhere in the area for any event then please, please choose somewhere else. This business does not value its customers and frankly deserves to fail.

We visited here one Saturday the food was ok but not as good as it used to be the main issue I had was the chair I was sitting in was ready to collapse so I switched chairs myself then seen later a elderly lady led over to sit in the broken chair which she did. No doubt this will continue til the chair gives in cause the owner of the chair won't give in and retire this chair which could easily snap at any time possibly leading to a daft injury claim

really lovely venue, drinks were a very good price, food served was lovely, on the small size but I liked this was more cosy and comfortable. I would definitely recommend getting married here, the wedding I went to was really lovely.

I think this place is okay for food, there is plenty of choice and also great to have the out side area for when the sun is shining. The park is really only for older kids so my little one couldn't go on anything. The price is very expensive for dunks in the bar. Although I will say there is a great atmosphere in there at night with great laughs ect.

Arrived at tea time last week and only entered because we needed some dinner and it was the first place we come across. To begin with it seemed ok, then it soon become clear that we had entered some sort of parallel universe! Atmosphere was non existent for a kick off. Followed by the slowest pair of waitresses I have ever known, and I've known a few. Food was ok - edible at least. Then half way during the meal, the conservatory roof started leaking onto one of my party. And it was freezing cold. Anyway fast forward what seemed like days and we finally get to dessert and about ten times the waitress had ti pop in and out of the kitchen to check what came with the puddings and could we have this and every time she left she stopped for a natter with other waitress. Then...! We paid the bill and they 'forgot' our change! We had to ask for it. All in all it was a strange night and I most probably won't return.

Payed extra to get in room as had to get ready for a wedding and room wasn't clean had to go and complain and wait down stairs till it got cleaned after 15 min got in room it was looking clean until I went to put my daughter in bed the covers had black marks on them and the double bedding was the same so wasn't convinced they had actually been changed!!

Nachdem wir Platz genommen hatten und uns genauer umsahen, war es durchaus nicht zu übersehen, das Restaurant hat sicherlich schon bessere Zeiten gesehen und ein bischen Farbe täte hier und da auch ganz gut. Wir entschiedne uns aber zu bleiben und wurden nicht enttäuscht.Auf das Essen haben wir einen Tick länger als üblich gewartet, aber das Essen war wirklich lecker und frisch. Der Service war freundlich und unaufdringlich.Insgesamt durchaus zu empfehlen.

From really good meals at great prices to fantastic afternoon cream teas the Fairway has a lot to offer.Nice setting with friendly staff although the conservatory area can get a bit stifling in warm weather.

I attended a wedding at this venue and I was disappointed in the attention to detail. The entrance to the outer building where the reception was held had cobwebs all over it and was quite dirty. The room itself was decorated nicely and the meal was nice but the hotel could do with a freshen up to really reach its potential.

The Kaim Park has been tucked away in this leafy little corner of Bathgate for a long time - a lifetime really. Used to go there to the discos in the eighties!! Yes I know....showing my age. Old enough now not to care about that. So revisiting my youth today was fun. Fond memories of Bathgate. I know it's not a classically picturesque place but it's the memories and the connection that do it for me. Restaurant quiet when we went in. Greeted warmly by reception staff. Seated in the new-look conservatory. Like the decor. Classy. Clean lines. Menu fairly standard fare but my friend likes as she calls it...... a Steak Pie Sunday. There it was. Duly ordered and served. Lovely light pastry, tender tasty meat - melt in the mouth. Al dente ( maybe slightly too al dente?) vegetables and crispy chips. And to follow ? Sticky toffee pudding! Feather light sponge with unctuous toffee sauce and smooth custard swirls. Lip-smackingly nyummmy!! All served efficiently, discretely and timeously with friendly smiles. Thank you. What's not to like? Go on ....reconnect with your past and enjoy a lazy Sunday afternoon here.

Well we used to eat here at least 3 times a month, but have not been here for around 10 months or so. On the face of our lunch on Saturday I can't see us ever going back.Firstly had our drinks order taken by the receptionist as they were short staffed, she couldn't wait to tell us they had also had issues with a large table of 15 guests whose orders were taken wrongly.Anyway 15 minutes at least after this I had to remind them our drinks were still not received.Then a further 10 minutes to take our orders, in hindsight we should have just paid for the drinks and left.Anyway we decided to try our luck with lunch.2 potions of Soup and 2 Haggis pakora.The soup was very nice but our waitress forgot butter for the bread rolls and more importantly spoons us to try and eat the soup. The Haggis Pakora was very salty and the batter very chewy as if they had been reheated?The main courses were a bit better again 2 out of 4 dishes being OK and 2 very low par.Steak pie was nice but very greasy and a lot of fat on the meat very small portions snd cold mushy chips.The Macaroni Cheese was terrible boiled pasta with grated cheese and burnt Garlic Bread.The pasta was swimming in fat from he cheese and no cheese sauce meant that the pasta was chewy and almost toasted when grilled.We did tell our server when the came to clear our plates and was told that dessert would make up for it.By this point we all had had a bad dish out of the 2 courses ordered so far and decided to call it a day.Overall will not be back, as Bathgate has about 4 or 5 better restaurants compared to this once good eatery but sadly now sinking fast.

Rather run down exterior under renavationInterior also in the process of re decoration improvement. facilities relatively clean and tidy but given its age falls somewhere between souless premier lodge wannabe and a sad old folks home.Didnt try the resturant until breakfast basic limited buffet but ok for all that only met two members of staff receptionist bright and cheerful but only been there a few days so not long enough for her to desend into the depression that eminates from this place may gave benefitted from a few more guests to liven the place up.Unlikely to stop here again

Went here today for lunch. There was a large family table in and maybe three other tables in. Before I went today I went on to the website to check the menu. On there it states 2 courses for £7.95 and 3 courses for £9.95 with a ok selection. There is also a a la carte menu with a variety of pasta and chicken and salad ect and a lightbite menu with nachos, panini's, wraps and baked potatoes ect. So I thought there's a good variety. So arrived at 1.50pm was seated straight away. Waitress who was very pleasant came and took the drinks orders. Looked at the menu not even anything like the website no 2 courses or 3 courses. Light bites was soup and a sandwich with one choice of soup and nothing else no wraps no baked potatoes nothing like that. The main menu the price of the meals was hugely overpriced like £14.00 which I don't mind if I'm out for dinner and hungry or if I'm expecting to pay that but that's not what I was expecting after seeing the online menu. There was a few dishes that were like 1/2 dishes so it was like steak pie ect. Anyway decided to order ham, egg and chips. And my mum got mac and cheese with chips and garlic bread. Took ages eventually got the meal at 2.40 when the plates were put down I asked for sauce. The Mac and cheese was swimming in like grease. They forgot the garlic bread which eventually did come out. The ham, egg and chips well I have never seen anything like it when i go to any other restaurant it's like bacon u get or like gammon. No this was like cold ham from a packet with the fried egg on the top. The fried egg was crispy and totally overcooked and inedible. So after waiting a whole ten mins for the sauce to arrive and my mum finishing hers I asked if I could just have a side of cheese to have my chips with it. As I hate cold ham and didn't expect that and the egg was overcooked. The waitress was totally helpful and did take it back and it came back with a better egg and bacon and a side of cheese. But for £5.95 u can get a full cooked breakfast for less. The bill was £16.50 with two drinks. Felt like we were robbed. Food was rubbish, place needs decorated, only 1 server who was lovely and I did leave her a £3.50 tip just because she was so nice. I hope she did get it as we waited another ten mins and no member of staff was to be seen so actually handed it to a member of staff on the way out with a jacket on near the kitchens. But I won't be back.

Family had well mixed choices pretty standard menu a couple of us went for the specials which were nice the older menu in here was really good and I did have a couple of favourites which they don't do anymore the kids dishes were basic and ok for very young children would advise if kids are slightly older to go for main menu the staff were pleasant the setting is nice but if it's a sunny day the place is very warm bit too warm good room in restaurant not bunched up we did have a nice afternoon .

We arrived at around 9 pm there was a huge argument between a woman and a member of staff, glasses being smashed, we felt very unsafe, the police were called. a member of staff apologised and informed us that the hotel is being used for DHSS homeless, he offered us a fee drink, we were shown to our room, it was clean but dated, the bed was the worst I had ever tried to sleep in, lumpy and very uncomfortable I spent most of the night sitting in a torn leather chair. in the morning we went to eat breakfast, again this was terrible cold rubbery bacon, sausages that didn't look cooked about two handfuls of baked beans and what was supposed to be scrambled egg obviously this was the powdered type so only ate toast. coffee was brought to the table that was cold had to ask for it to be changed. when we went to whom ever it was sitting behind a small opening and told her , about our experience she was quite stand offish, saying they had never had any complaints' before, we found this very hard to believe. please avoid this hotel at all cost. we did get our money back. to be honest we wouldn't have left without it

Nice place for food to have a party and for weddings and party's. Lovely friendly staff and food is really nice. Well worth the money.

Afternoon tea was bland, hardly any choice, not much to eat for your money and could tell the cakes had just came out the packet from Tesco. Had much better afternoon teas, was nothing special. Venue also abit run down

Took the family for a meal, 8 adults and a child. After working in the hotel 10 years ago as a chef I decided to return for a meal since the hotel was taken over all those years ago. To start with the restaurant looks more business associated now rather than for family's as it did when I worked there. The hotel is located between small towns so I dont understand the catering and decor for city customers and businesses, there was only 2 other tables in at 5pm, when I worked there a Sunday was the busiest day of the week with over an hour waiting list up to 9pm from 12:30 so this was not a good sign. Firstly sitting down the menu was tiny with around 6 starters and 7 main meals excluding steaks, the menu was also very expensive so again would not appeal to family's. Our drinks order was taken and 4 out of the 8 drinks were wrong in one way or another, ( remember there was only 3 tables in ). After deciding what we would all like the order was taken although with only 7 choices on main meals they didn't have one of the choices available. The starters to be fair were nice, 3 of us ordered lasagne and we have never tasted such a poor attempt at a lasagne in our life, it was basically mince with one sheet of pasta and lots and lots of strong cheddar cheese, no white sauce or layers of pasta. The dish was full of oil from the cheese and really over powering. For the setting you walk into and the price of the menu and even the low amount of customers in at that time I would expect the food to be top class not a cafe standard which I'm sure a cafe could cook a better lasagne. Another person ordered a beef stroganoff which was more tomato based and served with yellow pilau rice, think they got that recipe mixed up with an Indian dish. Half way through the meal we ordered more drinks and they took 20mins to come again only a few customers in. The meal cost £155.00 for 7 main meals, (no steaks due to them costing £22) 8 starters and a kids soup plus 3 beers and 5 juices and 2 soda waters. Work it out that is expensive in this area for basic items like soup and lasagne. Overall I was left shocked that how this once thriving family restaurant has turned into a such a poor place to go for a family meal. I was only at the Kaim park as a chef for 6 years and the people who know the hotel will know exactly what I am talking about regarding the difference between then and now. I understand things change but this isn't slight differences this is a complete turn around from being the best in the area in my opinion to the worst. The owner should go back to the start and speak to the customers of the past and they could set themselves up with a very profitable business as it was before. Stop trying to turn the restaurant into something it's not, believe it or not ITS THE CUSTOMER WHO WILL DECIDE HOW THE RESTAURANT LOOKS,WHAT IT SERVES AND AT WHAT PRICE, BY THEM GOING IN FOR A MEAL OR NOT!

We went here for a family meal. The food is great and the service second to none just a shame that the pub attached to this place had someone tell my partner and son in law that women were not welcome in the bar and he controlled who was able to got in. At first my partner and son in law thought this man was joking or drunk but he actually wasn't. Myself and my daughter went home....shame.

This is a lovely looking pub and restaurant, and the staff are excellent, but I continue to be disappointed with the quality of the menu. It's fine for lunch, but for more substantial evening meals it often misses the mark. An example would be their pasta dishes - always overcooked with stodgy, tasteless sauces. Dessert however is often tremendous. Kaim Park has all the right ingredients, they just need to work on the recipe.

Steak pie I thought was a safe bet. Meat was tough in fact I felt like I was choking when I was trying to chew. Veg was definitely not Al dented as they were practically raw. Service was OK but the waitress spilled some beer she was serving to the next table down herself and she loudly swore. ...not a professional person although she did apologise when everyone turned around. Very very disappointing indeed. Will certainly not rush back.

Great for afternoon tea particularly when with a family group. Food is just first class and served in good Scottish tradition.

Ate here on a Sunday afternoon with my husband and 2 kids, meal was lovely. Made a nice change from the fast foreign food the kids normally opt for.

My hubby ate here last Christmas during his team lunch and although its a nice setting and near the workplace, there is room for improvement. He was disappointed in the menu as a little too formula. There seems to be need to modernise the menu or introduce some traditional Scottish dishes to encourage more people to eat there. The setting in the conservatory was very pleasant so nice setting pity about the food. Its not that cheap either and could do a lot better.

I just had my wedding here and it was truly amazing! My wedding planner sorted everything and nothing was to much trouble, from start to finish she realy looked after us from arranging extra geust places to kids meals and vegi meals, she was great, all geusts were looked after and the staff made sure all drinks were topped up and everyone was happy nothing was to much hassle the meal was fab and everyone loved it thank you chef! The buffet was amazing and we added extra food at a very reasonable price! The honeymoon room was fab and cosy with lots of extra added treats, my whole wedding party were amazed and had a ball. The dj was great playing all requests and had everyone up dancing thank you so much Sam, nicky ( nicola ) the chef the dj and all staff who made our day perfect thank you xx

This is a nice restaurant food fresh and home made to your requirements staff pleasant and helpful been here on many occasions and never been disappointed yet

My husband and i booked an overnight stay as we were attending a wedding in bathgate when we checked into the room first thing i noticed was the bathroom window was ajar when i went to close it the handles were broken on the way to our room we walked through the restaurant and was horrified we were sticking to the carpet when we got back to the room last night it was freezing i had to stuff towels at window this morning we went down to breakfast and i use that term loosely there was only one poor woman running about trying to fill breakfast bar no ham no sausage only a few beans left and very little scrambled egg only choice the coffee was cold and no we weren't late breakfast had still an hour and a half to go will noy be hurrying back here any time soon

Have eaten at this restaurant lots of times but have never been so disappointed. There was a wedding in the function suite taking priority over the restaurant. In fact I think our chicken was left over from the wedding! Three waitresses worked really hard to compensate for the poor service and even poorer food and not a member of the Management team in site. Wont be back until it improves which is a real shame.

We went for a meal on a Sunday afternoon 1600hrs. There was no staff to seat us and I had to ask the hotel reception for a table. The restaurant only had two other tables seated so it wasn't busy. We ordered drinks and waited 15 minutes for them. When the food eventually arrived it was extremely poor to say the least. Disappointed with the service and the food. I would advice anyone reading this to stay away.

Had 2 meals pate starters, pretty basic and were OK. Steak pie for one night, pastry was tougher than the meat. Second night went for something simple, a burger. Sadly it was burnt. Not an impressive place to eat.

The restaurant is comfortable and the menu offered a good choice of dishes. However service was slow and some of the food was served barely warm.

We visited kaim park for a meal, 3 adults 2 kids. We were seated very quickly drinks were brought quickly, our food order Was taken and food was brought pretty much straight away. The food was outstanding, presentation, quality and taste was great. Compliments to the chefs, our waitress Emma was very pleasant and attentive she is really an asset to company.Really hope our compliments get back to the staff evolved Plan to visit again soon

A few weeks back my husband and I decided to come here for dinner. We have always loved coming here for dinner, as this is the place we were married.I was so disappointed with the service and the food. There was only one member of staff serving (which I took to be the manager). It took almost 2 hours to have 2 courses, we hadn't time to wait for dessert. He walked past our table (and empty glasses) 3 times and never asked if we would like any more drinks, I actually had to call him over. And there was only another two couples in the restaurant at the time.When my starter (pate) arrived it was a strange colour, as though it had been left sitting out for a while. Both myself and my husband tried it and both agreed it was off. It was served on a bed of brown wilted lettuce, yuck! Waiter did apologise, and said we wouldn't be charged for this (not that I would have paid anyhow). Main meal was ok, nothing special.Waiter apologised again at the end, and proceeded to tell us the chef tried the pate and there was in actual fact nothing wrong with it. What a cheek! He also said the next time we are back we can try the chefs own homemade pate, no thanks! After this experience, I doubt I will ever be back!

This place has went downhill, I went here with my partner and even though the restaurant was empty we were sat in the corner of the room next to the back door, it was cold and the tables were extremely dirty, the table next to us had dead flies on it. We stayed for 5 minutes before getting up and leaving due to the concerning state of the place.

Five members of our office went for lunch today.Took almost 10 minutes for someone to greet us at the entrance where a sign says "Please wait to be seated"Once seated, we ordered drinks and food which took an age to come.Food was ok, waitress friendly, but I'm sorry, 2 hours for a 2 course lunch is not acceptable !

Booked a table for a meal. Was told over the phone that our table was booked for 7 but when we got their they expected us at half 7. No menus available for the first 20 mins.Food overall was very poor. We were offered 4 different meals before ours eventually turned up.Was overcharged £20, 4 extra drinks and one main meal. Some one staying at the hotel walked past us with a take away whilst some one else walked past us with an iron and ironing board.????Would never return.Overall very poor experience, level of service and quality of food!!!!!!

we popped in for tea around 6pm.There wasn't another person in the restaurant.There was a terrible smell. We made an excuse and left!

I emailed the Kaim Park on the 12th May saying I would possibly like to book 13 people for dinner but would like to see the kids menu first as my daughter only eats sausages and if sausages are not on the menu would it be ok for me to bring them for her. I also asked if it was ok to bring a meal for my nephew who has a special condition and would the chef heat it for him. I received no reply on the 12th May, I emailed again on the 13th asking for a reply, I did then get a reply saying "I have passed your e-mail to our events coordinator, who is dealing with this for you". It is now the 21st May and I have heard nothing back. Is the Kaim Park really willing to throw away the business of 13 people for the sake of heating up 2 meals for kids? Thankfully Tony Macaroni in Livingston have been very helpful and agreed straight away to my requests. They obviously value their customers!

My previous review was not an exaggeration, like the manager stated. It truely was the worse hotel I have ever stayed in. The manager needs to take note of the huge number of reviews telling him that the hotel rooms are disgusting and are in chronic need of an update and to stop replying with comments that imply that it is the customer who has the issues not his hotel. Start taking note of the mojority of your customers or your business will end up down the pan!!

Had lunch with my daughters and partner on 11/05 and was delighted with the service we received. The staff that served us (Sam and Alistair) were very attentive and friendly. The meals we ordered were on the lunchtime menu and were certainly value for money as the portions were very generous. The layout of the restaurant has been designed to be visually pleasing with a warm ambient atmosphere. There is s lovely play park for younger children which unfortunately due to rain we did not get the use of but I will definitely return and I would definitely recommend eating at this establishment.

I have eaten here on a several occasions over the years only to go away very disappointed.I return each time with hope that the food on the menu which is very appetizing would have improved,sad to say it hasn't.I love the ambience of the hotel, it's ideal for parents as children can safely play in the massive garden which the dining area over looks. The staff weren't unfriendly they just seemed indifferent to their customers.The sides such as potatoes and veg looked withered, and tasted as if they'd been lying well past there best before date.Sorry to say it will be another few years before I return to try again. The menu reads as if it's creative and delicious unfortunately the food is a let down and over priced.

Waited 50 mins for a five bean and ceaeser salad. Eventually they did manage two soft drinks and one soup. Clearly multi tasking is just not an option. They weren't even that busy Couldn't wait for mains. Nobody apologised or took any responsibility for long delay. To make matters even worse it took three people to work out cost of drinks and soup. Eh maybe a small gesture might have been offered to waive any charge. Absolutely unacceptable service. Definitely won't be back.

Ate here one Thursday afternoon. Good varied menu. There were specials but we ordered off of the main menu. Service was quick and friendly. Good food. Give it a try you won't regret it.

Wonderful evening. Delicious meal. Friendly efficient staff. Great company. Delightful surroundings. What more can one ask.

I was treated here by a friend for my birthday. It was lovely from start to finish and I couldnt fault anything about my experience. The staff were very polite and friendly, the food was lovely and the restaurant itself is bright and open. I enjoyed it so much the first time I had been that I then took my mum and gran along for mothers day, and I had the same great experience. Its extremely great value for money aswell I would highly recommend here for a nice afternoon treat.

I was recently here for a family meal and was impressed with the food, surroundings, prices and service once things got started. As a bonus, we were given the use of a separate room as our party had grown in numbers from the original booking and could not be catered for in the main restaurant area. I would recommend this place to anyone looking for a nice meal at a reasonable price in a smart, modern setting.

I have visited this restaurant on many occasions and found it excellent so what happened on 19th. We were served with a vegetable lassagne which was inedible. Quickly replaced and taken off the menu, was this some sort of test to see if we would complain? Substitutes were served rapidly and enjoyed. Sorry I have never felt the need to post when I was happy but uncooked pasta and a watery sauce shocked me.

lovely meal and good service excellant valueand great ambiance we have been for both afternoon tea and lunch and would highly recommend it

Have visited this restuarant a few times and have enjoyed meals in nice surroundings prices reasonable staff very pleasant making u feel welcome

W tej restauracji jedlismy obiad z okazji ślubu mojej córki.Jedzenie było uzgodnione ale wspaniale przyrządzone przez szefa kuchni.wszystkie zamówione dania były smaczne.Goście byli bardzo zadowoleni.Obsługa świetną i szybka Atmosfera cudowna ,mieliśmy wyznaczone miejsce na sali.dziękujemy,polecany te restauracje.

Went one Sunday afternoon dinner with the family, waitress was very friendly and helpful, brought some crayons and paper to the table for the kids. Good menu and the food was excellent. Would recommend to family and will be visiting again.

Christmas dinner was fantastic. Couldn't fault anything.had a great time. Service was excellent.will defo book again next year.

Lovely food in this busy Hotel/Restaurant... Have eaten here several times and never disappointed... Good menu with plenty of choice... Friendly staff always on hand, but not in your face... Great all round experience and a must if you in the area... can get busy at the weekend... On site parking...

We have visited the Kaim Park a few times. The menu and service are excellent. The staff are attentive without being intrusive.

Had a nice lunch with family really liked the new lunch menu with half portions available on certain meals. Service was great would recommend it. :-)

We as a family drop in often for dinner. Always a nice welcome prompt service friendly staff. Menu is varied, nice selection home favourites, for main dishes and desserts. Reasonable prices, nice peaceful relaxing restaurant.

Sunday 21. Went for lunch , can't fault the food, staff or price .Nice selection of food on the menu and reasonably priced, good portions .Staff very attentive and good atmosphere.Will be back

The menu here is a little bit limited? dated? uninteresting? but in actual fact the overall experience was ok. The food was good, the service was excellent, the beer was good (nice selection of malts as well). Would definitely return.

I visited in aug with a group for my friends baby shower. Staff let us use the private dining room to decorate and it was really nice. We had the afternoon tea and we all agreed it was delicious. We had a range of sandwiches and cakes and I especially liked the warm scones with cream and jam. We also had a glass of prosecco each. All together we paid £10 each. I thought this was excellent value as the food was tasty, the staff were helpful and the restaurant is nicely decorated and modern.

I booked a table for 3 for 6.30pm on Sunday night at approx 1.30pm, when we arrived , we were told there was no booking, what tiime did I phone at ? was it male or female ect, anyhow the place was quiet so I didnt see a problem, we sat down for a pre dinner drink, but staff were still talking about this booking 10 minutes later when my daughter went to the toilet. Anyhow, we ordered our three starters, which were good, mains , well my whisky sauce never saw a touch of whisky,I ate it not too bad. Husbands yorkshire puddings nearly cost him a visit to the dentist, but beef not too bad, he ate his. Alas, my daughter who had just arrived back from holiday wanted a fillet steak med rare, this arrived well done, she informed waiting staff, and it was removed and a new one was getting cooked, after 20 minutes myself and husband had finished our meals, I said laughingly its going to be well done, as indeed was the case, another 10 minutes later. Again we told staff, who dont get me wrong apologised, and asked her what she wanted to do, by this time all she wanted to do was go home . It kinda ruined our evening. We were not charged for the steak, obvouisly, but I would really like to know why a chef can not cook an expensive piece of fillet steak med rare or even rare. Any how, we paid the bill and left, I shall be honest and say we wont be back, a quick train into Edinburgh will do the job.

Arrived at the Kaim Park this afternoon with my partner and daughter for a nice lunch hoping to sit outside however due to a staff shortage this was unfortunately not possible but we were happy to sit indoors anyway, the friendly waitress then showed us to our table. I ordered a chicken caesar salad which, on arrival, I was disappointed to realise was actually just a bowl of lettuce drenched in caesar sauce with a few pieces of bread and warm chicken breast on top. I expected the salad to at least have tomatoes mixed through but nonetheless I began to eat the meal only to realise that the lettuce leaves were browning at the edges which had been hidden underneath. I left the meal and planned to complain when our waitress returned to clear the table, unfortunately this did not happen as the bill was brought to the table and our plates were not cleared. Nobody asked if our meal was OK and with my plate being still in front of me with the contents still there and old lettuce now clearly visible I had expected to be asked if there was something wrong. I really wanted to complain but it was an awkward situation with the plates still being on the table and the bill presented. My partner did not particularly enjoy his fish and chips either, which appeared to have an excessive amount of yellow food colouring added to the batter. There were also empty glasses left outdoors on the picnic bench located nearest to the play park, one of the glasses still had alcohol in it that my two year daughter tried to pick up which luckily I stopped from happening. I really feel that the glasses should be cleared immediately when guests vacate the garden area and as we were the only people that visited the garden for our entire visit it is obvious that the glasses had been out there for a long time. I should have complained about the meals but as previously mentioned, it was an awkward situation and if the chef feels that it is acceptable to serve food to that standard, by hiding brown lettuce underneath sauce then I don't think anything could have been done to rectify the situation as I certainly would not have accepted another meal. £8.95 for a meal that was not edible is disappointing and the chef is obviously aware of the food standard so it should not have been served in the first place. The service would have been great if the table was cleared before we left and a little more attention to customer satisfaction was given but we will not certainly not be back and I will not be recommending the restaurant to my friends, family or clients.

Had an excellent meal here last Saturday. No complaints it was excellent! Highly recommend for everyone and the staff were fabulous too!

Good value for money, excellent sized portions and I love the haggis and black pudding croquets.Amazing staff would fully recommend

Pleasant place with nice decor etc, friendly atmosphere with lots of family's, has a play park for the kids. Food a bit of a let down - cafe food at restaurant prices. Would I eat there again? Probably not.

First time in the new look and must say it is very nice and an vast improvement on our last visit.However, we visited the restaurant tonight and found the food to be of a poor quality. Prawn cocktail was a lot of lettuce, a few prawns and very little Marie Rose sauce. The main course the Fillet steak and Steak and Ale pie. The Steak was good, however, the Boiled potatoes lacked salt and the Diane Sauce was 2 spoonfuls and luke warm. The Steak and Ale pie, the meat was lovely, however the puff pastry was lifeless and quite soggy. The Chips were partially raw and were definately taken out too early. Its the first time time that we have visited the establishment in a good few years and it will be the last for a good few more. There was a large table with around 14 covers and the noise eminating from that table did not fit in with the ambience.

First time at the restaurant since it has been refurbished. I was very impressed by the lovely ambience, attentive staff and superb food.It is such a pleasure to sit in a comfortable dining chair!The restaurant seemed to have a lot of disabled customers - which I thought was a great compliment to them.The A La Carte menu had a good choice of meals. I was a little bit disappointed though that their Italian food selection did not include the usual Lasagne and Spaghetti Bolognese.I choose to have the Chicken Korma followed by Chocolate Fudge Cake - I was not disappointed!We had to wait at least 30mins for out main courses to arrive. The Chicken Korma was better quality than many of the local takeaways!I would recommend this restaurant and venue to anyone looking for somewhere to host a special family get together, wedding, birthday, anniversary, etc. Superb staff and superb food!

My family and I dined in the restaurant in Kaim Park Hotel on Mother's Day,and experienced by far the WORST meal we have had in a restaurant in a long time. The beef was so tough it could not be cut,and the vegetables were cold. These meals had obviously been plated up and left out and re-heated when ordered,resulting in tough inedible meat,and wrinkled soggy vegetables. The waiting staff were apologetic,and replaced my meal of beef with salmon en croute. While the salmon tasted ok,the pastry was soft and floppy,and completely inedible. Sadly a Mother's Day treat was spoiled by this experience. I live local to Kaim Park Hotel,and when I heard that it had changed hands,I assumed this would improve the quality of the meals served there, and friends were keen to have my feedback,hoping things had improved.Sadly this is not the case,and as such it will be a long time before I will return to this restaurant. This review is for the restaurant,as I have no experience of the hotel.

very friends and helpful staff, cannot fault the hotel, I can see it is being re-modernised, lovely modern restaurant and bar with nice leather couches to sit and enjoy a drink or two. Double bed was very comfy with clean white linen, shower over (new) bath and small soaps and shower gels provided, all in all very nice hotel. and I would not hesitate to use again.

Went in for some food as they are now under new management and I must say the food was delicious! It was very quiet, but that's even better. Food arrived perfectly served and delicious! Would definitely recommend you check it out if you are in Bathgate, even if you've been there before. It has improved!

My wife and i love this place. Food is always excellent, local produce and the staff are very efficient and friendly. We eat here often and would highly recommend it. Starters and mains are delicious but so filling we rarely have room for dessert

My husband and I went to the Kaim Park for dinner last night. We chose to eat off the Sunday Lunch menu which was still available at night - you can get 2 courses for £9.95 or 3 courses for £12.95 which is very reasonable. The food was lovely - not particularly fancy but for the price we didn't really expect it to be - but it was well cooked and tasty. The staff are very nice and helpful. I would recommend and would definitely return.

A party of four ate here and our overall impression was forgettable.I have eaten here twice previous to this visit and really enjoyed my food and reasonable prices.The place is under new management and had a makeover, looks good.Three of us ordered steaks, one medium and was rare when arrived and sent back, One of us sat without a meal and got a replacement just in time when everyone else was finishing, brilliant, NOT! The replacement meal of steak was the opposite, well done, a thinner cut of meat and fatty and cooked too much, chuff. Everyone agreed the veg and cooked tomato were rock solid. The carbonara was complimented. One out of four not so bad?We didn't pay for one of the steaks and at £18.95 for a cheap cut of meat and overdone I should think so.Chef needs to learn to get medium right.Overall consensus is we won't be back, forgettable. We tried to stay local but will go to Town next time, which is a real shame!